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- Millersville, MD 21240
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Release of Information Tech 2
University of Maryland Medical System • Millersville, MD
Posted 1 month ago
I. General Summary
Independently working with minimal supervision, performs complex administrative duties including processing requests for Protected Health Information (PHI), responding to subpoenas, court orders and summons as well as preparing death certificates. Interact daily with a variety of external requestors by providing front-line customer service to attorneys, clinicians, patients, funeral homes and government agencies in person and by telephone. Responsible for accounts receivable as it relates to invoicing, posting and collections for the Release of Information division of the Health Information Management Department. This position demands an environment of exceptional confidentiality and strict adherence to and knowledge of regulatory requirements guided by state and federal laws. Also acts in the capacity of other non-professional positions within the department when needed.
II. Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, state and federal regulatory requirements by using the ChartMaxx Electronic Document Management system (EDMS) and the electronic medical record. Receive, review, and verify all incoming requests on a daily basis for health information to determine if the request has a complete and valid authorization. Stamp all incoming mail as well as enter requests in the computerized release of information tracking system the same day of receipt.
2. Coordinate billing, posting and collection functions for the Release of Information area for medical records copied and released to external customers in compliance with applicable statutes, departmental policies, guidelines, state and federal regulatory requirements.
3. Return incomplete and invalid requests for medical information the same day of receipt, routes requests for health information to special units and other departments daily, as necessary.
4. Provide minimum necessary information on an as needed basis in response to requests for health information and document information sent according to proper protocol. Fax information requested for direct patient care and request medical information from other healthcare facilities as needed for continued patient care in urgent situations.
5. Handles “walk-in” requests from the public and directs them appropriately. Ensure that attorneys, funeral home representatives and others are greeted with a high degree of professionalism and are given timely and accurate information or an appropriate response. Responsible for verifying the identity of requestors to ensure requests for PHI are only released to the proper individual. Must be able to handle volatile situations with confidence and authority.
6. Respond to any legal actions involving the hospital’s medical record by: processing subpoenas and court orders within required time frames; working directly with Risk Management, referring potential hospital litigation; maintaining access control to all sequestered medical records.
7. Validate completion and submit death certificates to the state according to established guidelines. Communicate with the appropriate physician to facilitate the completion of a death certificate when needed. Notify the State Anatomy Board after 72 hours of death for all unclaimed expired patients. Maintain the Death Log Book. Review charts of expired patients for Consent for Autopsy and Medical Eye Bank of Maryland Donation form and notify the respective departments. Communicate with funeral homes, transfer death certificate, and coordinate the release of remains.
8. Complete and submit productivity reports to the Operations Manager on a weekly basis. Perform various audits and reconciliation procedures for the requestor database on a routine basis. Provide documentation to support findings.
9. Perform quality review in the EDMS system and EMR to ensure that all patient records and loose document images are the highest level of quality. Indexes all scanned documents to the appropriate patient chart ensuring each document is assigned the appropriate document name.
10. Performs chart prep and scanning functions as outlined in the departmental Prep/Scan Guidelines.
11. Perform other duties as assigned
What You Need to Be Successful:
III. Education and Experience
1. High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred.
2. Minimum of two years’ experience in a Health Information Management/Medical Records Department, preferably performing release of information.
IV. Knowledge, Skills and Abilities
Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with minimal supervision; excellent communication, interpersonal, customer service and problem solving skills.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.