Icon hamburger
US
Business Opportunity in Bailey,Texas
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Supervisor - Ops Supp

MAXIMUS Greenville Full-Time
Apply Now
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Job Description Summary -Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
-Perform tasks to assure project and program service level requirements and goals are met.
-Assume leadership responsibility for departmental tasks and contact center activities as required.
-Participate in meetings and recommend changes to policies and procedures.
-Support and enforce contact center expectations.
-Assist with escalated issues or cases as needed.
-Evaluate employee key performance indicators and identify training needs and development opportunities.
-Develop work schedules and assign duties to direct report personnel to ensure efficiency.
-Discuss job performance concerns with employees to identify causes and issues and works closely with the Human Capital department on resolving problems.
-Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
-Evaluate employees' job performance and recommend appropriate personnel action.
-Perform other duties as assigned by leadership.
 
  • Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
  • A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
  • Generally supervises semi-skilled employees or a few individual professional contributors.
  • Works on issues of limited scope.
  • Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Monitors daily operations of a unit or sub-unit.
  • Requires full knowledge of own area of functional responsibility.
  • Frequently interacts with subordinate employees and functional peer groups.
  • Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
  • Receives predetermined work assignments that are subject to a moderate level of control and review.
  • Directs subordinates to complete assignments using established guidelines, procedures and policies.

EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
 

Skills required

Ensure Quality
Oversee Entire Shift
Training Crew Members
Oversight Of Production
Daily Production Standards
Guiding Employees
Apply to this job.
Think you're the perfect candidate?
Apply Now

Job ID: 2019-41227

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. We deliver business process solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. Our primary customer base includes federal, provincial state, county and municipal governments. Operating under our founding mission of “Helping Government Serve the People,” MAXIMUS has approximately 9,750 employees worldwide.

Not Ready To Apply
Join the Maximus, Inc. Talent Network

View the full profile