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Human Resource Manager

ServiceMaster Memphis Full-Time
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Position Overview

Implements, and coordinates policies and programs within a corporate function, and consistent with policy guidelines established by corporate executive management, covering several of the following: employment, employee/labor relations, wage and salary administration, orientation and training, placement, safety and health, benefits and employee services.

Job Responsibilities

  • Conducts business partner consultations including HR checklist meetings for assigned departments
  • Investigates associate complaints and concerns
  • Collaborates with Associate Relations to investigate and resolve external charges, audits and inquiries
  • Analyzes HR statistics including turnover, associate/customer retention, and compliance
  • Collaborates with management to facilitate periodic talent reviews and workforce planning including associate development plans, JAS development, org design, performance management, and RIF planning
  • Attends department management and operations meetings or seminars
  • Participates in corporate projects and teams related to HR initiatives
  • Drives HR compliance by advising management regarding company policies, procedures and employment laws and assisting with decisions which support positive employee relations
  • Coordinates the annual performance review and merit process within assigned function
  • Facilitates HR-related training

Job Requirements

  • Bachelor’s degree in human resources or a related field and 2-7 years of human resources generalist and/or employee/labor relations experience required, or an equivalent combination of education and experience
  • 1-2 years of management experience required
  • HR certification (PHR/SPHR) strongly preferred
  • Knowledge of HR principles and practices
  • Knowledge of labor law
  • Excellent verbal, written, and presentation skills
  • Organizational and project management skills
  • Knowledge and skill with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Ability to travel overnight on a frequent basis

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Recommended skills

Industrial Relations
Workforce Planning
Labor Relations
Performance Management
Labour Laws
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Job ID: R0017241


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Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.

EOE/AA M/D/D/V.Click Here for More Information

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