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O&M Support Services Lead / Senior Manager (SRF 3240)

General Dynamics Information Technology Arlington Full-Time
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GDIT, a Federal marketplace leader in next-generation IT solutions and professional services, is seeking highly qualified and motivated IT professionals like you who are eager to contribute to our critical Homeland Security missions. For the Department of Homeland Security (DHS), GDIT provides enterprise IT services for DHS’s biometric identity management system (IDENT) and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS’s strategic mission. Specifically, GDIT performs operations and maintenance (O&M) of OBIM infrastructure components, production and non-production environments, and associated OBIM functionality and business systems. GDIT’s O&M services support break-fix of current OBIM functional capabilities, as well as security remediation activities and developmental engineering (such as prototyping new code or configurations of OBIM functionality). And GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation’s most critical national security, law enforcement, immigration and border management, and intelligence missions.

GDIT is looking for an O&M Support Services Lead and Senior Manager to serve under the guidance of the Program Manager for a large, complex task order. The O&M Support Services Lead is responsible for overall management of GDIT's O&M managed services support to the IDENT enterprise, ensuring that client-stakeholder and contractual service level agreements and objectives are met or exceeded, performing enterprise-wide horizontal integration of multi-disciplinary services, supporting interfaces with other functional and/or stakeholder systems, problem tracking and management, and working cooperatively with GDIT task and line of service managers and OBIM to ensure that administrative, operational, and technical best practices are in place and that there is no lapse in services.  Specific responsibilities include but are not limited to:

  • Service delivery operations, infrastructure, and database support  (Level 1, Level 2, and Storage, Back-Up, and Restore Services)
  • Enterprise systems management, performance monitoring, and reporting
  • Production and non-production applications and technical support
  • Service request management (service desk and service request resolution)
  • Leading service delivery innovation and continuous improvements to O&M performance
  • Serve as key technical expert across multiple areas of expertise (e.g., computer networks, hardware, and software, including interconnection and interfaces)
  • Oversee several large subordinate multi-discipline teams, including 24/7 ops support, monitoring, and service desk operations

Required Skills / Qualifications:

  • U.S. citizenship
  • DHS HQ EOD required to start
  • Bachelors degree in a relevant field and 5+ years of relevant experience

Desired Skills / Qualifications:

  • Master's degree in computer engineering, computer science, information systems, or related field of study
  • 15+ yrs of relevant professional experience
  • Expertise with large scale, enterprise IT O&M, technologies, and programs, e.g., enterprise system management and monitoring, service delivery, service desk, software and hardware modernization, development, and testing efforts
  • Expertise in infrastructure, networking, database, application and system security, and web technologies
  • Expertise in infrastructure and application management best practices and tools
  • Currency with latest techniques in automated code scanning, automated testing, continuous integration and continuous deployment concepts
  • Experience implementing and configuring DevOps solutions
  • Experience with biometric technologies and programs
  • Strong communication skills and an ability to articulate complex architectures to non-technical audiences
  • Strong, proven leadership experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

 

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