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- Virginia Beach, VA
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Customer Service Call Center Specialist
Haynes Furniture Company Inc • Virginia Beach, VA
Posted 4 days ago
Degree - High School
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Haynes Furniture is searching for experienced and reliable Customer Service Specialists!
- Receive both inbound (and conduct outbound) calls; talking with customers, store managers, furniture repair technicians and/or warranty companies within our call center
- Respond to customers requesting store hours, reporting damage, or late deliveries
- Assist customer in determining optimal resolution, such as an exchange, repair, or return
- Complete repair service orders, process credits, set up returns, and schedule new deliveries for exchanges whenever appropriate
- Document detailed information regarding each service order in our computer system
- Assist call center supervisors with any reports and special assignments
- Managing customer resolution and restoration needs in a timely, courteous and professional manner
- Multi-tasking, coachable, independent professional who wants to learn
- Positive, resilient, courteous, helpful, pleasant personality
- Detailed, strong follow up and follow through; excellent time-management
- Excellent verbal, written, and interpersonal communication skills required; a great listener and problem-solver
- Minimum 35 wpm typing with basic Windows (point & click) experience is required; MS Office is preferred
- Enjoys non-traditional hours (evenings, weekends and holidays) as part of a flexible and accommodating full-time 40 hour per week schedule
- High School Diploma (or GED) is required
- Bilingual English/Spanish a plus
- Ability to work a flexible schedule including nights and weekends required.
Haynes is a Equal Opportunity Employer and a Drug-Free Workplace
Job ID: E46E14FCBB
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