Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Service Center Support PT

FedEx Freight Fort Wayne Part-Time
Apply Now
POSITION OVERVIEW:

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.


ESSENTIAL JOB DUTIES/RESPONSIBILITES:
1. Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
2. Verify and complete required documentation and reports
3. Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
4. Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
5. Administer freight pick-up process, as required
6. Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
7. Make freight delivery appointments, as required
8. Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
9. Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
10. Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
11. Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
12. Comply with all applicable laws/regulations, as well as company policies/procedures
13. Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:
• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment



WORKING CONDITIONS:

• Office/dock environment
• Fast-paced; deadline oriented
• Hours may vary due to operational needs
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 436503BR

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

About FedEx Freight

With corporate offices in Memphis, Tenn., the FedEx Freight Segment includes FedEx Freight, a leading U.S. provider of LTL freight services; FedEx Freight Canada, an LTL operating company serving most points in Canada; and FedEx Custom Critical, North America's largest time-specific, critical shipment carrier. FedEx Freight also serves Mexico, Puerto Rico and the U.S. Virgin Islands. For more information, visit fedex.com.

About FedEx Corp.

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services.  With annual revenues of $46 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand.  Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 300,000 team members to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information, visit news.fedex.com.

View the full profile