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  • New Orleans, LA 70118

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A+ Desktop Support Technician

eXcell • New Orleans, LA

Posted 2 months ago

Job Snapshot

Contractor
Experience - 3 to 5 years
Computer Software, Computer Hardware
Information Technology

Job Description

At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!
 
The Desktop Support Technician will provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
 
Overview:

  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
  • Installs, configures, and troubleshoots desktop systems and workstations
  • Maintains data integrity and file system security for the desktop environment
  • Communicates highly technical information to both technical and nontechnical personnel
  • May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
  • May participate in development of information technology and infrastructure projects
  • May conduct training programs designed to educate an organization’s computer users about basic and specialized applications
  • May involve use of problem management databases and help desk system

Job Duties: 

  • Work as tier 2 support
  • Maintain accurate data on customer PC inventory, replacements, and repairs
  • Triage all problems to determine cause and resolution.
  • Diagnose and repair PC level hardware issues
  • Order required parts from OEM
  • Provide services in a timely manner to meet customer Service Level Agreement

Job Requirements

Position Requirements: 

  • Must be A+ Certified to be considered.
  • 3-5 years’ experience supporting PC hardware and software
  • Experience with Apple Products
  • Experience with asset management – IMAC (install, move, add, change)
  • Experience working in enterprise environment.
  • Work well independently – minimal supervision
  • Ability to handle multiple projects

 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Job ID: 19-01351
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