Customer Service Representative
BCforward is currently seeking highly motivated Customer Service Rep for an opportunity in Austin, TX 78727
Title: Customer Service Rep
Estimated Duration: 06+ Months
Location: Austin, TX 78727
Contractor Role - Must be available for any shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Long Term Care providers with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics. Additional Job Details: Requires experience with Microsoft Office, Excel. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid or Long Term Care experience preferred. Prior Call Center experience required.
Contact Name: Amtul Rafey
How to Apply: To apply for this posting please send your resume
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.
Interested candidates please send resume in Word format Please reference job code 104794 when responding to this ad.
Requires experience with Microsoft Office, Excel. Must type 30 wpm.