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HRSC Advisor – Call Center

Apex Systems Irvine Contractor
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HRSC Advisor (Human Resource Support Center Advisor)

Call Center

Irvine, CA

If interested email Alexa Fisher with most up to date resume

Email blocked - click to apply

Responsible for supporting a wide range of HR related transactional, administrative, and customer service functions within the HR Service Center. Accountable for timely and effective response, management, resolution, escalation of incoming HR inquiries, in accordance with established Service Level Agreements (SLAs). Processing of HR transactions across a breadth of HR functional areas, such as personnel, onboarding, hiring, benefits, employment related changes, termination processes and other HR activities. Responsibilities are tailored to the department and depend upon daily volume and workflow. Ensures that all customer service telephone calls, chats, cases (including cases submitted directly from caregivers) and transactions follow policy guidelines, and are compliant to applicable law. Perform all duties in a manner which demonstrates exceptional customer service, fosters a team concept and reflects the organizational values. Additional responsibilities are delegated by the HR Shared Services lead and/or Department Manager. Requires an effective and professional working relationship with all levels of the organization, including caregivers and customers.

Education or training in the areas of Human Resources or Payroll, Workday, Taleo.

ESSENTIAL FUNCTIONS

The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.

  • Provide and advise caregivers and core leaders with information about HR policies, procedures, and protocols.
  • Research policies, practices and data to verify accuracy of information submitted.
  • Responds timely to routine and complex questions, including researching appropriate information and soliciting SME input when requested
  • Adheres to performance standards, metrics and SLA’s as outlined for the department and individual.
  • Escalates issues, where required, through a formalized issue/inquiry escalation process within HR Services as well as to other business
  • Responsible for accurate input of all transactions into HR systems within specific and designated time frames to ensure timely processing of
  • Accurate and timely maintenance of caregiver and candidate personal information and employment related actions, such as benefits,
  • Review HR formsfor accuracy, completeness and compliance, following organizational standards.
  • Resolve caregiver and/or candidate questions and concerns through the various steps of the employee life cycle.
  • Provide guidance to caregivers and/or candidates regarding completion of forms, onboarding requirements and/or enrollment through
  • various HR supporting systems and vendor sites.
  • Provide guidance to core leaders and customers regarding completion of caregiver actions through the various steps of the employee life
  • Demonstrates knowledge and application of all compliance and legal requirements of the job based on the scope of practice of the
  • Ensure accuracy of data input by developing and executing quality and auditing measures.
  • Analyzes issues using a holistic approach and comprehensive problem resolution methodology. Participates in the development of innovative solutions to achieve ministry mission and goals.
  • Assures compliance with confidentiality policies, in accordance with State and Federal laws, maintains confidentiality of caregiver, patient,

 REQUIRED

2 years of HR Experience

PREFERRED

  • Excellent listening skills and ability to balance employee advocacy and organizational objectives
  • Knowledge and application of state and federal employment laws and regulations
  • Knowledge of HR concepts, practices and organizational processes across the system.

ADDITIONAL RESPONSIBILITIES (NON-ESSENTIAL FUNCTIONS)

  • Provide exceptional level of customer service, to all levels of the organization including when under significant pressure to achieve
  • Ability to work proficiently in a team-based environment.

EXPERIENCE

  • Able to work independently with minimal supervision.
  • Excellent oral communication skills, including the ability to quickly build rapport on the phone.
  • Proficient computer skills including Word, Excel, Access and HR systems.
  • Detail oriented with high organizational skills and the ability to multi-task.
  • Ability to complete job functions and maintain data integrity in a fast paced environment.
  • Demonstrated skills in working collaboratively, courteously, and tactfully.
  • Exercises discretion, sensitivity, tact, and respect for confidentiality at all times.
  • Proactively identifies ways to enhance or improve programs, processes, and systems.
  • Ability to organize information, research data and formulate responses and reports.
  • Additional experience, education or training in the areas of Human Resources or Payroll, Workday, Taleo.
  • Demonstrated experience navigating multiple computer screens, including entry of required information
  • Experience in human resources, benefits administration or payroll, or equivalent work experience

If interested email Alexa Fisher with most up to date resume

Email blocked - click to apply

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill
Apply to this job.
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Job ID: 972058

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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