Customer Service/Product Specialist

Job Title: Customer Service / Product Specialist

Reports to: Sales Manager (SM)

Primary Responsibility:

Ensuring every guest receives excellent service by answering leads, setting appointments, greeting guests, demonstrating products, presenting lease and sale proposals, delivering vehicles, following up, possessing exceptional product knowledge and dedication to service.

Qualifications & Skills Required:

• Excellent written and verbal communication skills.
• Willingness and ability to learn and information required to become a product expert.
• Ability to complete a workplan unsupervised.
• Genuine concern and dedication to helping people.
• Customer service or retail experience.

Job Description Daily Duties:

• Answer incoming calls, schedule sales appointments, confirm appointments, reschedule “no show” appointments, log all customer contact and/or attempts into Vin Solutions, schedule follow up calls as needed.
• Use CRM workplan to make required number of outgoing customer contacts (calls & emails).
• Follow prescribed guidelines when responding to internet leads.
• Respond to customer website requests (internet inquiries).
• Greet guests at the dealership.
• Conduct product presentations and demonstration drives.
• Work with sales managers to finalize terms and conditions of purchase or lease.
• Deliver new vehicle to customers.
• Move trade-in car next to purchased car. Ask customer if it is ok to assist in moving personal items from trade-in vehicle to new vehicle.
• Review and update the “in and out sheet” as needed.
• Get set of keys to new car and manual books.
• Get new vehicle detailed and fill the gas tank.
• Explain features and demonstrate operations of new car.
• Review manual and setup Bluetooth and UVO (if applicable).
• Ensure high quality with every guest interaction.
• Assist in setup and maintain dealership display.
• Attend, participate, and/or complete required training meetings/courses.
• Meet or exceed minimum performance standards set forth by supervisor.
• Follow Car Pros standards regarding dress code.
• Wear Car Pros Employee ID Badge daily.
• Other duties as assigned.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

Employees (and their families) are eligible for medical, dental, vision, short/long term disability and basic life/AD&D insurance after 60 days of employment. Car Pros sponsors 80% of basic medical (Kaiser Permanente), dental and vision insurance for employees. Employees pay the additional cost for dependents and any voluntary elections.

Employees can enroll in the company’s 401k plan after one year of service. Employees will accrue one-hour personal time off for every 30 hours worked.

Pay: $22/hr