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Associate, Technology Services - Virtual in US or Canada

JLL Raleigh Full-Time
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Associate, Tech Services

The role requires this individual to bring proven expert technical skills and management experience to the practice as well as best practices and innovation to our clients while managing projects.

What this job involves:

Transition/New Client Account Activities:

  • Lead transition kick-off discussion with clients/internal team for CAFM Technology Implementations/Enhancements
  • Define scope, schedule, and budget within the established CAFM Project Charter
  • Manage resources & deliverables (both internal/external) to ensure alignment with Project Charter
  • Collect existing data and provide templates for mapping
  • Responsible for overall project communications plan within JLL and client
  • Identify, document and communicate enhancement requests and concepts to the team for review and consideration
  • Assist in managing monthly billing process by reporting on all tasks completed and the associated cost for each task
  • Responsible for project close-out and project profitability

Client Account Activities:

  • Supports the OP/RPM Account team by maintaining and administering the CAFM database, ensuring utilization of tool conforms to JLL standards, maintaining common data elements, completing bulk data updates and ensuring reports and themes are planned and maintained appropriately.  Specifically, the responsibilities include:
    • Act as a single point of contact to the OP/RPM Account team and coordinate OP/RPM Projects resources for all database, drawing and application related support
    • Manages all administration forms and corresponding data elements including space categories, space types, organizational hierarchy, planning periods and application lookup lists
    • Ensure OP drawing and data standards are followed and documents any account specific deviations from the platform template
    • Act as subject matter expert for the OP/RPM Account team for CAD/CAFM related requests, providing options on how best to facilitate client request through the CAFM system that would not jeopardize industry standards or data integrity
    • Update employee table with new adds / deletes, employee attributes (organization, phone number, etc.) and organization hierarchy as needed or on a periodic basis from external data sources when a direct integration with these data sources has not been implemented
    • Import project move lists in support of the move coordination team
    • Manage user access (if required) for all modules of the Account’s CAFM System
    • Accommodate ad-hoc requests for queries from CAFM database
    • Define and develop scope definition and testing of new client and non-client specific enhancements
    • Identify, document and communicate enhancement requests and concepts to the team for review and consideration
    • Provide properly formatted data for internal data mining and benchmarking initiatives
    • Report issues and concerns related to the overall use, functionality and performance of the CAFM system to the client
    • Lead and serve as the primary in-house trainer of CAFM systems and all supporting applications for both client users and the OP/RPM Account team
    • Leads periodic user group meetings for FMS and/or other CAFM Systems and supporting applications
    • Regularly reports back to OP/RPM Account Manager regarding CAFM related issues and concerns
    • Assist in managing monthly billing process by reporting on all tasks completed and the associated cost for each task

Maintenance Client Account Activities Special Projects or any other CAFM related service:

  • Provide a resource to travel to assist with file loads to FMS/CAFM
  • Provide project management support for the implementation of new clients
  • Assisting implementation of FMS enhancements


  • Provide monthly reporting for billing purposes
    • Manage actual time spent to support account vs budgeted contracted hours
    • Regularly updating forecast hours needed by month to support accounts
    • Communicate in a timely manner if tasks with take significant hours to complete and jeopardize budgeted monthly hours
  • Manage overall relationship between CAFM team and accounts
  • Responsible for employee management

Sound like you?  Before you apply, it’s worth knowing what we are looking for:

  • Undergraduate degree or comparable work experience in relevant domain.
  • 2-7 years’ experience.

Skills: (Required)

  • 3 years of CAFM Technical and Project-Related experience in a Corporate Real Estate environment.  Strong understanding of occupancy planning, architectural design.
  • A strong working knowledge of CAD/CAFM Systems.
  • Excellent MS skills inducing: Power Point, Excel, Access, Word.
  • Strong Problem-solving Skills
  • Ability to work through issues and narrow down root cause
  • Debugging/Testing Skills
  • Experienced in managing multiple CAFM Implementations and Projects simultaneously and remotely.
  • Strong written and verbal skills
  • Ability to communicate ideas in a concise and summarized manner without personal bias.
  • Outstanding interpersonal and relationship building skills.
  • Program management skills coupled with the ability to profitably execute and deliver.
  • Must have a strong understanding of the Occupancy Planning and Move/Adds/Change discipline.
  • Ability to self-govern and make sound decisions.
  • Ability to facilitate conflict resolution - internally and externally.
  • Ability to develop relationships that can lead to long term assignments.
  • Strong ability to collaborate with others.

Skills: (Preferred)

  • Degree in Engineering or Architecture
  • 5 years of FM Systems Technical and Project-Related experience in a Corporate Real Estate environment.  Strong understanding of occupancy planning, architectural design.
  • Excellent understanding of CAD/CAFM systems and experienced in using its data to deliver projects.
  • Strong understanding of CAFM system to ask the right questions and think through the cause and effect to solve the issue.
  • Understanding of and experience in implementing quality assurance and continuous improvement programs.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package. 

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at URL blocked - click to apply.  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at Email blocked - click to apply

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our URL blocked - click to apply.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy URL blocked - click to apply.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at URL blocked - click to apply. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our URL blocked - click to apply page > I want to work for JLL.


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About JLL

JLL (NYSE: JLL) is a professional services and investment
management firm offering specialized real estate services to clients seeking
increased value by owning, occupying and investing in real estate. A Fortune
500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0
billion, JLL has more than 280 corporate offices, operates in more than 80
countries and has a global workforce of more than 60,000. On behalf of its
clients, the firm provides management and real estate outsourcing services for
a property portfolio of 4.0 billion square feet, or 372 million square meters,
and completed $138 billion in sales, acquisitions and finance transactions in
2015. Its investment management business, LaSalle Investment Management, has $59.1
billion of real estate assets under management. JLL is the brand name, and a
registered trademark, of Jones Lang LaSalle Incorporated. For further
information, visit

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