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- Kirkwood, NY 13795
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Supervisor - Customer Billing (NYSEG 71054) Kirkwood, NY, US
AVANGRID, Inc • Kirkwood, NY
Posted 12 days ago
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Publication date: 30.01.2019 REFERENCE: 5109352901
Company: New York State Electric & Gas Company (NYSEG) Department: CUC Billing Job Title: Supervisor-Customer Billing Location: Kirkwood, NY, US Cross Company Responsibility: YES
Business and Department NYSEG-NY-Kirkwood JACC Binghamton,NY
Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:
Supervises employees within billing departments and coordinates all aspects of the billing process which may include billing of customers, collections of accounts receivables and/or financial reporting, exception processing for customer accounts. Implements changes in billing procedures and ensures compliance with all tariff, company and government regulations.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
1. Manages the monthly closing to ensure timely and accurate information is processed to corporate accounting and produces statistical and other requested reports on a monthly basis for managements review (15%)
2. Supervises daily operation of the customer billing area to ensure accuracy and timeliness of billing information. (40%)
3. Provides feedback on the short and long-range planning for the billing departments to support the development of the Company’s billing requirements (10%)
4. Daily supervision of billing representatives and analysts including completion and monitoring of performance metrics with appraisal documents. Support to customer relations representatives with in depth billing and escalated supervisor calls (25%)
5. Works closely with Marketing, Rates and IT in testing and implementing any changes or enhancements to the billing system (10%)
Education & Experience Required:
Bachelor’s Degree with a minimum of 3 years relevant experience preferred. Associates Degree with a minimum of 5 years relevant experience required. Public speaking training. Negotiation training. Project management. Electric system operations.
Strong written and verbal communication skills. Strong analytical skills. Strong organizational and interpersonal skills. Negotiation skills
This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status.
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