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Implementation Specialist at Public Consulting Group, Inc.

Implementation Specialist

Public Consulting Group, Inc. Princeton, NJ Full-Time
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Overview

Public Consulting Group, Inc. (PCG) is a leading public sector  solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit [ Link removed ] - Click here to apply to Implementation Specialist.

Responsibilities

PCG is seeking an Implementation Specialist to work out of its Princeton, New Jersey Office.  Due to COVID-19 the position will be a remote position until we can safely re-open our office.   PCG provides an array of services and educational technologies to school districts and state agencies across New Jersey. The Specialist role is a critical position within the local Client Engagement, Training, and Support Team, primarily focused on supporting school district administrators and educators in promoting equity and meeting the needs of diverse students. The role is a customer service position that builds the capacity of school districts to leverage PCG’s EDPlan web-based tools and programs to support best practice in the delivery of supports, instruction, and interventions to students, while making administrative aspects of meeting the diverse needs of students as efficient as possible.

Specific Responsibilities Include:

  • Provides excellent customer service to all clients
  • Serves as primary inbound point of contact for phone calls from school district clients and PCG system users as a member of the local Client Engagement, Training, and Support Team
  • Serves as first point of contact for electronic system user inquiries related to EDPlan system functions and/or reporting responsibilities via phone, email, and message board – addressing 90% or more inquiries at the first point of contact
  • Utilizes PCG inquiry tracking system and established procedures and protocols to document client interactions on a daily basis
  • Provides project leadership with monthly analyses of trends and insights based on inquiry volume and topics
  • Prepares and delivers online (WebEx) and in-person training sessions to support system users in using PCG applications with confidence using PowerPoint presentations
  • Monitors training attendance to help project leadership determine topics and frequency of scheduled offerings to clients
  • Performs routine data file import processes and quality assurance
  • Configures, troubleshoots, and conducts testing of PCG applications using established procedures and protocols
  • Maintains system protocols by creating and updating procedures
  • Develops and maintains reference and support materials for end-users
  • Other relevant duties as assigned

Qualifications:

  • Motivated self-starter that is eager to learn new skills and technologies
  • Exceptional written and verbal communication skills
  • Ability to present ideas in user-friendly language
  • Strong attention to detail
  • Desire to work in a fast-paced environment
  • Ability to manage stress and effectively prioritize tasks in a high-pressure environment
  • Commitment to pitching in to support teammates

Required Experience:

  • Bachelor’s degree or equivilent experience
  • 1-2 years of related work experience 
  • Post COVID limited in-state travel may be required (10%-25%) in supporting client trainings, presentations, and demonstrations

#LI-DM1

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.

Recommended skills

Verbal Communication
Self Motivation
Curiosity
Instructions
Friendliness
Attention To Detail
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Job ID: 2020-5707

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