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Customer Concierge (Troy, MI) at POWERHOME SOLAR

Customer Concierge (Troy, MI)

POWERHOME SOLAR Troy, MI Full-Time


Job Details

Level:    Entry Job Location:    MI Troy Detroit - Troy, MI Education Level:    High School Salary Range:    Undisclosed Job Category:    Customer Service

Customer Concierge

Headquartered in Mooresville, NC, with locations across the United States, Pink Energy installs solar panel systems and energy efficiency products that allow our customers to reduce their dependence on utility grid energy while building a cleaner, brighter tomorrow. In three of the last four years, we have made the top 300 of the Inc. 5000 list of Fastest-Growing Private Companies.

Come join our Team at Pink Energy, and let's build a movement (BAM) together!

JOB DESCRIPTION:

CONCIERGE – Internal and external point of contact for our solar customers

LOOKING FOR PEOPLE WHO WANT A REAL CAREER OPPORTUNITY, NOT JUST A JOB!

WHO ARE WE LOOKING FOR?

As one of the nation's fastest growing solar companies, we are looking for a self-motivated Concierge to coordinate new customer projects.

QUALIFICATIONS:

• You are great with people and love making others feel comfortable.

• Strong interpersonal skills to effectively communicate with both internal and external clients.

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Able to prioritize work activities based upon desired business goals.

• Able to influence diverse teams to accomplish tasks/goals.

• Desired Bachelors’ Degree in Marketing, Business Administration, or related field a plus!

• Previous proven experience as a project manager or account manager

• Excellent time management and communication skills.

• Ability to manage multiple projects independently

• MS Office proficiency and strong computer skills/navigation of multiple screens

• Veteran’s encouraged to apply.

WHAT YOU WILL DO:

• Manage a pipeline of solar customers, gradually increasing over time.

• Be the main point of contact for the customer to ensure project is progressing as it should be, and handle any requests made by other departments in relation to the solar project.

• Ensure all job data, contracts and assigned paperwork is entered and complete and setup correctly through auditing.

• Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.

• Communicate and follow-through on the action plan and services to be provided directly to the customer. Interact with the homeowner to set expectations on warranty process and procedures.

• Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.

• Evaluate priority levels of customer inquiries/responses and elevate if necessary.

• Confirm work has been performed to the customer’s expectations and perform follow-up with the customer as needed.

WHAT ELSE SHOULD I KNOW?

  • Growth continues to be a top priority and we continue to grow month after month.
  • We have industry leading technology tools to support our staff.
  • We reward our best people beyond monetary compensation with trips, and management retreats.
  • Culture that is second to none

COMPENSATION:

  • Competitive wage
  • Referral bonuses
  • Benefits after 60 days of service.

If this sounds like somewhere you would like to take your career to the next level, please review our website www.pinkenergy.com and apply!

Pink Energy embraces diversity and equal opportunity in a serious way. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Diversity among our teammates is critical to our success and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.





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Headquartered in Mooresville, NC, with locations across the United States, Pink Energy installs solar panel systems and energy efficiency products that allow our customers to reduce their dependence on utility grid energy while building a cleaner, brighter tomorrow. In three of the last four years, we have made the top 300 of the Inc. 5000 list of Fastest-Growing Private Companies.

Come join our Team at Pink Energy, and let's build a movement (BAM) together!

JOB DESCRIPTION:

CONCIERGE – Internal and external point of contact for our solar customers

LOOKING FOR PEOPLE WHO WANT A REAL CAREER OPPORTUNITY, NOT JUST A JOB!

WHO ARE WE LOOKING FOR?

As one of the nation's fastest growing solar companies, we are looking for a self-motivated Concierge to coordinate new customer projects.

QUALIFICATIONS:

• You are great with people and love making others feel comfortable.

• Strong interpersonal skills to effectively communicate with both internal and external clients.

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Able to prioritize work activities based upon desired business goals.

• Able to influence diverse teams to accomplish tasks/goals.

• Desired Bachelors’ Degree in Marketing, Business Administration, or related field a plus!

• Previous proven experience as a project manager or account manager

• Excellent time management and communication skills.

• Ability to manage multiple projects independently

• MS Office proficiency and strong computer skills/navigation of multiple screens

• Veteran’s encouraged to apply.

WHAT YOU WILL DO:

• Manage a pipeline of solar customers, gradually increasing over time.

• Be the main point of contact for the customer to ensure project is progressing as it should be, and handle any requests made by other departments in relation to the solar project.

• Ensure all job data, contracts and assigned paperwork is entered and complete and setup correctly through auditing.

• Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.

• Communicate and follow-through on the action plan and services to be provided directly to the customer. Interact with the homeowner to set expectations on warranty process and procedures.

• Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.

• Evaluate priority levels of customer inquiries/responses and elevate if necessary.

• Confirm work has been performed to the customer’s expectations and perform follow-up with the customer as needed.

WHAT ELSE SHOULD I KNOW?

  • Growth continues to be a top priority and we continue to grow month after month.
  • We have industry leading technology tools to support our staff.
  • We reward our best people beyond monetary compensation with trips, and management retreats.
  • Culture that is second to none

COMPENSATION:

  • Competitive wage
  • Referral bonuses
  • Benefits after 60 days of service.

If this sounds like somewhere you would like to take your career to the next level, please review our website www.pinkenergy.com and apply!

Pink Energy embraces diversity and equal opportunity in a serious way. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Diversity among our teammates is critical to our success and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Recommended Skills

  • Attention To Detail
  • Auditing
  • Business Administration
  • Customer Relationship Management
  • Customer Service
  • Interpersonal Skills
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