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Company Contact Info

  • Boston, MA
  • Seth Roy

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Full Time Overnight Customer Service Rep Boston Logan Airport

Enterprise Rent-A-Car • Boston, MA

Posted 17 days ago

Job Snapshot

Full-Time
$14,000.00 /Year
Hospitality, Retail, Travel
Customer Service, Transportation, Sales, Retail
Relocation - No
0

Applicant

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Job Description

Equal Opportunity Employer/Disability/Veterans


Enterprise Rent A Car at Boston Logan Airport is excited to announce an opening for a Full-Time Overnight Customer Service Representative!

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in this busy airport operation.

The starting rate of pay is $13.50/hour with potential for monthly customer service bonuses. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. The required full-time overnight schedule is Thursday, Friday, Saturday, Sunday and Monday from 11pm-7:30am with a 30 minute break each night.

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Initiate rental contract based on customer reservations or on-the-spot need
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old
  • High School Diploma or GED required
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
  • Apart from religious observation, must be available to work overnights Thursday, Friday, Saturday, Sunday and Monday from 11pm-7:30am
Job ID: 2018-234456
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