Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
Missing Translation: eu_consumer_core.job_alert.duplicate_alert
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Desktop Support Technician at SAIC Corporation

Desktop Support Technician

SAIC Corporation Washington, DC Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Description

We are currently seeking a motivated, career and customer service oriented Desktop Support Technician to begin an exciting and challenging career with SAIC.

Shift - 12:00 a.m. to 9:00 p.m.


Description:

Provide sitewide support for computing devices (desktops, laptops, handheld devices, printers, etc.) and
associated software at all FERC locations during Standard Business Hours.  Examples of Desktop
Support activities include, but are not limited to local software installations, software and hardware troubleshooting, as well as networking or back-office server and system reboots. Support configuration or troubleshooting activities performed remotely by Tiers III and IV by acting as the “site-wide touch labor”. Manages stock of all desktop equipment, whether consumables or items tracked in the Asset Management database. 
Hardware Asset Support (Non-Mobile Devices) for additional Hardware requirements. Troubleshoots and resolves escalated
Incidents and Service Requests; document new or frequently exercised resolution strategies in aKnowledge Based articles and send to Tier I for upload to the KBA repository.  Configure, install and troubleshoot FERC approved software including operating system (OS).  Deploy and support FERC standard workstation images and approved software. Manually install and upgrade desktop software for individual instances/users as needed.
Troubleshoot user workstation configuration issues. Monitor usage of licensed software to ensure that FERC has the appropriate amount and type of licenses.  Provide round-the-clock, on-call services as needed to resolve VIP incidents escalated to Tier II occurring outside of Standard Business Hours. Assist Users with COTS IT Software questions and concerns. Where needed, escalate for resolution with higher Tiers support.
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.   (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content.  Managers set the specific duties and responsibilities for each employee). Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered. Supervision Received: Limited supervision. No instructions needed on routine work, and general instructions given on new lines of work or special assignments.

Qualifications

Requirements:
• Associate's Degree and 6 years experience or equivalent
• Able to obtain a Public Trust

Ability to obtain HDI Certification



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit [ Link removed ] - Click here to apply to Desktop Support Technician or [ Link removed ] - Click here to apply to Desktop Support Technician for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
 

Recommended skills

Computer Hardware
Desktop Support
Complex Problem Solving
Operating Systems
Databases
Server (Computer Science)
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 2013686

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.