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  • Reno, NV

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Engineer Software Sr

Scientific Games • Reno, NV

Posted 1 month ago

Job Snapshot

Experience - At least 5 year(s)
Other Great Industries
Engineering, Information Technology

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Job Description

The person in this position supports all software applications and hardware.  Efficiently and effectively handle customer service inquires.  Provides prompt resolution to all support related issues through developing, designing, and testing code integrated into software products.

Job Requirements

• Provide resolutions to customer issues
• Supports and troubleshoots customer and employee problems to determine if the problem is hardware, software, or procedural
• Provides functional and technical support for business applications usage, walking customers through problem solving process
• Properly document customer interactions while routing and redirecting problems to correct resources
• Escalates problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
• Follow up with customers, provide regular updates and see problems through to resolution
• Updates knowledge base on a regular basis
• Maintains a thorough understanding of the product methodology and functionality of the systems
• Utilize excellent customer service skills, defuse difficult customer situations and exceed customers’ expectations
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Utilizes technical knowledge to write and complete software tasks and projects
• Researches new technologies and incorporates them into new systems and products
• Tests, integrates, writes, troubleshoots, and debugs software applications and on client sites
• Responsible for the architecture and implementation of critical software components and games; uses company standards and applies design principals and patterns to develop robust software
• Works closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues
• Flexible schedule to accommodate a 24/7/365 industry; weekends, holidays and odd hours may be required
• Three years of experience in a technical capacity related to the computer field, customer service, or casino operations
• Proven working experience in providing technical support
• Working knowledge of help desk software, databases and remote access methodologies
• Strong client-facing and communication skills via phone, email, messenger and occasionally in person
• Proficiency in English
• Customer service orientation
• Must be able to obtain and hold Gaming Registrations/Licenses for various jurisdictions
• Ability to travel is required. 15% travel is to be expected
• Knowledge or work experience with software methodologies  
• Experience with either software engineering/embedded software/computer/electrical engineer experience with software exposure
• Minimum 5 years of experience with coding
• 5 years of experience with build automation, continuous integration, unit test, change management and configuration management
• Background in one or more of the following technical requirements: SQL Server, SQL Reporting Services, Database Administration, Java, .NET, C#, C++, Unix, AS400, and Microsoft applications knowledge preferred
• Ability to train other employees and mentor as necessary
• Display functional and technical capabilities to support more than one Bally product
• Ability to install server and client related software components safely in live production environments
• Ability to install minor fixes and service packs safely in production environment
• Creation of complex database queries that can be run in a safe manner to preserve data integrity
• Safely manipulate data to perform data cleanup projects SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.
Job ID: IRC11563
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