Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Riviera Beach, FL 33410

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Support Specialist jobs in Riviera Beach, FL delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Sales Support Specialist II (Team Lead)

TBC Corporation • Riviera Beach, FL

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Management

Job Description

Description

The Web Support Specialist II is responsible for successfully coordinating and executing the day-to-day business operations of the TBC Contact Center. Responsibilities include meeting and exceeding team KPIs, converting inquiries to transactions, delivering best in class customer support, and effective team building.

The Web Support Specialist II works with the Contact Center Manager to drive the qualitative and quantitative performance results of the retail customer support team. This support team executes multiple functions including selling, product support, customer service, installer network support, and account management. The successful candidate will possess strong leadership skills with the ability to mentor, develop, inspire and drive individual and team results.

This position owns many aspects of support, ranging from incident escalations, associate coaching, team adherence to policy and procedure, improving day-to-day processes, and supporting long-term growth strategies.  The ideal candidate is able to effectively multi-task, problem solve, prioritize activities and lead a team.  

Company Overview

For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilites

  • Effectively execute daily processes to insure team goals are achieved

  • Develop and implement growth strategies

  • Meet service level goals for incident tracking and resolutions via phone, email, and social media

  • Prioritize workflow and supervise daily assignments

  • Train, develop and motivate team members to deliver an effective and exceptional customer experience

  • Research and resolve escalated incidents

  • Identify common incidents types and create processes to prevent and/or resolve

  • Report on and react to performance metric results and trends

  • Additional duties as assigned by management

Qualifications

  • 2 or 4 year college degree in related field preferred

  • 5+ years tire industry experience  and /or operations management

  • Understanding of ecommerce processes from conversion to fulfillment to customer service

  • Experience in appointment scheduling and coordination

  • Effective organization, communication (verbal and written) and interpersonal skills

  • Effective reasoning, analytical and problem-solving skills

  • Ability to meet deadlines, prioritize goals and work with minimal direct supervision

  • Computer proficiency with Word, Excel, PowerPoint and Outlook; ability to acquire new computer skills quickly

Benefits

  • Competitive compensation and bonus

  • Tuition reimbursement

  • 401k plan with a company match. Immediate 100% vesting

  • Comprehensive benefits including medical, dental and vision

  • Company paid short term disability and employer subsidized long term disability

  • Company paid life insurance

  • Discounted tire and automotive services

  • And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Job ID: 3246
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.