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Hospitality Hotel in Rawlings,Maryland
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Guest Arrival Coordinator - Will O\u0027 the Wisp Resort

Railey Mountain Lake Vacations Oakland Full-Time
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Essential Responsibilities:

  • Review all arrival information with guests at check-in.
  • Check guests in and out of rooms when needed.
  • Make payments and adjust bill accordingly when needed.
  • Ensure guest service standards are met during arrival, departure, and during any other contact with guest.
  • Professionally address guest issues in a timely manner.
  • Report any Housekeeping/Maintenance/Upkeep issues to the appropriate department manager.
  • Clean, maintain, and organize front lobby and all areas associated with guest services.
  • Make reservations over the phone.
  • Perform daily tasks set by supervisor.
  • Duties aren't limited to the above description.


Minimum Required Skills and Competencies:

  • Knowledge of Microsoft Office software.
  • Must have excellent phone and email etiquette.
  • Go-getter/problem solver attitude.
  • You must have reliable transportation.
  • High School Diploma or Equivalent 
  • Must have an outgoing personality and passion for the hospitality industry.
  • Our hotel is open 365 days of the year. A flexible schedule to include weekends, evenings, and holidays is required. 


Desired Skills and Competencies

  • 1+ years of Experience in the Hospitality Industry 

#CB
#railey

 

Skills required

Administration
Provide Logistical Support
Coach Team Members
Resort Operating Procedures
Resort Environment
Guest Services
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Job ID: GUEST02003

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