Icon hamburger
Business Opportunity in Big Lake,Minnesota
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Field Service Technician II - MN or IL

Arthrex Chicago Full-Time
Apply on company site
Requisition ID: 41882  Title: Field Service Technician II - MN or IL Division: Arthrex, Inc. (US01)  Location: Chicago, IL

Ideal candidate will live near major airport in MN or IL.

Main Objective:

Under minimal supervision, complete on-site troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment

Essential Duties and Responsibilities:

  • Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers
  • Work as a member of local team to provide efficient on-site and remote service  to all accounts within the assigned area (includes delegating tasks and performing administrative duties)
  • Effectively communicate and partner with teammates and colleagues
  • Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
  • Keep up to date on administrative responsibilities such as maintaining customer and Arthrex service records , ordering repair parts, and returning defective parts
  • Escalate at risk customers to the appropriate Arthrex team in a timely manner,  and work closely with internal partners and the customer to define and implement corrective action plans
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately strengthen business partnerships
  • Identify business opportunities for the organization, including incremental service agreement business.
  • Collaborate with Arthrex team to develop and deliver technical training to Technical Support team members
  • Collaborate with Arthrex Implementation team to support software implementations at customer sites 
  • Partner with Arthrex sales team to support product demonstrations at customer locations
  • Up to 80% travel required
    Incidental Duties:
    The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
    Education and Experience:
  • High School Diploma or equivalent required
  • Bachelor's degree in technical field preferred
  • Minimum three years of field service experience required, medical device experience preferred
  • Experience interfacing with both internal team members and external customers as part of a solution based service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Experience troubleshooting and responding to customer concerns
    Knowledge and Skill Requirements/Specialized Courses and/or Training:
  • Strong time management and organization skills and ability to juggle multiple responsibilities
  • Be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
  • Must have and maintain a valid Driver’s License
    Machine, Tools, and/or Equipment Skills:
  • PC’s, Microsoft Office Suite
    The territory for this position is: Minnesota, Wisconsin, Michigan (minus Detroit), Indiana, Illinois, Iowa and Missouri. The ideal candidate will live in one of these states near a major metropolitan airport; preferably in Chicago, Minneapolis or Indianapolis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Skills required

Preventive Maintenance
Perform Repair
Installations (Manual/Mechanical)


Salary Estimator

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Field Service Technician II - MN or IL
Electronics Technician
Estimated Salary: $57K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 41882


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Welcome to Arthrex… we are a global medical device company and leader in new product development and medical education in orthopaedics. With a corporate mission of helping surgeons treat their patients better, Arthrex has pioneered the field of arthroscopy and developed more than 8,000 innovative products and surgical procedures to advance minimally invasive orthopaedics worldwide.

Arthrex continues to experience unprecedented growth and demand for our products throughout the world; however, we remain a privately-held company with a family business culture that is committed to delivering uncompromising quality to the healthcare professionals who use our products, and ultimately, the millions of patients whose lives we impact.

We invite you to learn more about Arthrex and the positive contributions we are making to medicine and the communities we serve.