Kelly Services is now hiring an Administrative Assistant (Operations) professional for a 6 month contract opportunity located in Norfolk, VA. In this role you will have the opportunity to manage movement of assets, maintain a large database that is directly linked with billing, take orders for new and existing customers and monitor operational data. Apply Today!    ESSENTIAL FUNCTION

• Directs and monitors the operations for all customers by ensuring that employees and equipment are available and in use when required. 
• Coordinates these activities with the Sales, Drivers, Global Field Service, Field Service Representatives (FSRs) and respective Plant Managers or their designated representatives.
• Acts as an information source for customers, managers and employees on information received from the field.
• Monitors mobile technical operations via InSight platform
• Receives customer requests for service from customer representatives and Marketing, Engineering, Technical and Service Departments.
• Gathers pertinent information to ensure job success – determines type of equipment, necessary supplies and test equipment, FSR coverage, flow rate, feed water quality and on-time delivery.
• Dispatches drivers, field service personnel and equipment from respective plants or diverts equipment in route, if necessary, to the appropriate job sites.
• Maintains contact with Drivers, Global Field Service FSRs, Sales Managers, service centers, other company personnel, and customers serving as a 24 hour, 365 days a year communications and control center.
• Maintains various records and logs.  These may include, but are not limited to job status report, customer information, travel instructions to each of the job sites, driver dispatch logs, meter readings, and customer job site data through customer management tools.
• Endeavors to maintain harmonious relations with customers at all times.
• Alerts Sales Managers, Plant Managers, Logistics, Global Field Service, Quality, and specific Department personnel to developing field situations and customer related call-ins.
• Works in conjunction with plant management to monitor driver availability, rotation and location.
• As the first step in the billing process, generates recaps for each piece of equipment at all job sites.
• Participates in the transfer of information at shift change.
• Provides basic technical consultation to FSRs, Drivers, customers and others when requested.   
• Strives to keep a balanced inventory of mobile equipment based on regional customer demand.
• Contributes ideas to simplify execution of logistics duties in a 21st century environment

  REQUIRED QUALIFICATIONS

• High School Diploma or GED required.  Bachelor Degree preferred.
• Proficiency with Microsoft Office applications and SAP preferred. 
• Ability to use business specific software programs.

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG®) is one focus within the full array of Kelly Services® workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit [ Link removed ] - Click here to apply to Administrative Assistant (Operations) and connect with us on [ Link removed ] - Click here to apply to Administrative Assistant (Operations), [ Link removed ] - Click here to apply to Administrative Assistant (Operations) and [ Link removed ] - Click here to apply to Administrative Assistant (Operations).

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.