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Customer Service Rep-Work from Home TX at Staffmark

Customer Service Rep-Work from Home TX

Staffmark Houston, TX Contractor
$15.00/ hour
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Excellent Work From Home Position

Call Center Representative

Please complete this phase of the interview
[ Link removed ] - Click here to apply to Customer Service Rep-Work from Home TX

 Must have reliable computer and quiet work space to work from home!

$15/hr on temp basis (not eligible for commissions during this period)

Upon converting, pay structure will be modified to include commission eligibility

Entry Level position, tons of room for growth beyond the Marketing call center.

Position Summary

Call Center Representatives will use their knowledge of company products, services, and policies to assist callers with inquiries, qualifications, and appointment setting. This role speaks with customers and  listens to them to gain a better understanding of their energy needs in order to get them set for an appointment with a Solar Sales Professional.

Job Duties/ Responsibilities

Appointment setting and confirmations

Updating and altering CRM files and profiles

Follow communication “scripts” when speaking with customers

Keep records of all conversations in call center database

Cold and warm calling to potential clients

Engaging in active listening with customers, confirming or clarifying information

Discussing and qualifying homeowners based on their energy needs

Gather utility usage information from homeowners

Understanding and striving to meet or exceed call center goals

Scrub through generated leads for potential appointments/clients

Qualification Requirements

High organizational skills and ability to manage a number of projects at the same time

Hands on experience with MS Office and Google Docs

Excellent organizational and multitasking skills

A team player with a high level of dedication

Ability to prioritize own workload

Strong communication skills

Must be detail oriented

Solar experience is a plus, preferred but not required

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.


Recommended Skills

Attention To Detail
Hardworking And Dedicated
Setting Appointments
Team Working
Call Centers
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Job ID: 1181013

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