Now Hiring - Store Lead

Requirements:

Ability to believe in our customer centered culture to deliver a superior customer service experience.

The Shoe Carnival Store Associate assists customers with selecting and purchasing merchandise and offers a Surprise in Store through excellent customer service.

• Greets and interacts with customers using Total Customer Service Standards:


• Smiles and says "Hello" to customers.
• Helps find shoes and accessories by understanding customers' needs and preferences.
• Offers Shoe Perks, Ship from Store and Shoes 2U programs.
• Engages customers in the concept by communicating in store specials over the microphone.
• Says "Thank you" to customers.




• Follows Loss Prevention guidelines to deter theft and manage mismates.
• Manages aisle maintenance and product displays; assists in unloading trucks, floor moves, merchandising and freight plans, pricing, promotional displays and store housekeeping.
• Assists in training for consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.
• Provides overrides, performs safe and till counts, and reconciles cash settlements upon completion of cash office training.
• Delegates tasks to associates, oversees work assignments, and communicates department successes and opportunities.

Requirements:

• One year of customer service and previous cash handling experience preferred.
• Must be at least 16 years of age.
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to execute the concept and complete all required training.
• Ability to operate or to quickly learn the store's point-of-sale system.
• Ability to work flexible schedules including nights, weekends and holidays.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

• Competitive Pay
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Employee & Family Discounts
• Relocation Opportunities