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Now Hiring - Store Lead in Joliet, Il

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Now Hiring - Store Lead

Shoe Carnival Joliet, IL (Onsite) Full-Time
CB Est Salary: $130K/Year


Ability to believe in our customer centered culture to deliver a superior customer service experience.


The Shoe Carnival Store Associate assists customers with selecting and purchasing merchandise and offers a Surprise in Store through excellent customer service.

  • Greets and interacts with customers using Total Customer Service Standards:

    • Smiles and says "Hello" to customers.
    • Helps find shoes and accessories by understanding customers' needs and preferences.
    • Offers Shoe Perks, Ship from Store and Shoes 2U programs.
    • Engages customers in the concept by communicating in store specials over the microphone.
    • Says "Thank you" to customers.

  • Follows Loss Prevention guidelines to deter theft and manage mismates.
  • Manages aisle maintenance and product displays; assists in unloading trucks, floor moves, merchandising and freight plans, pricing, promotional displays and store housekeeping.
  • Assists in training for consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.
  • Provides overrides, performs safe and till counts, and reconciles cash settlements upon completion of cash office training.
  • Delegates tasks to associates, oversees work assignments, and communicates department successes and opportunities.


  • One year of customer service and previous cash handling experience preferred.
  • Must be at least 16 years of age.
  • Excellent verbal communication skills.
  • Excellent active listening skills.
  • Excellent sales and customer service skills.
  • Ability to execute the concept and complete all required training.
  • Ability to operate or to quickly learn the store's point-of-sale system.
  • Ability to work flexible schedules including nights, weekends and holidays.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

  • Competitive Pay
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Employee & Family Discounts
  • Relocation Opportunities

Recommended Skills

  • Active Listening
  • Communication
  • Curiosity
  • Customer Service
  • Housekeeping
  • Loss Prevention

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Job ID: 1384796803

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