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Service Desk Analyst at DocGo

Service Desk Analyst

DocGo New York, NY (Onsite) Full-Time
CB Est Salary: $43K - $85K/Year
Title: Service Desk Analyst

Location: DocGo HQ, 35 West 35th Street, New York, NY 10001(this role reports to the office and is not remote)

Salary Range: $60,000-$75,000

Employment Type: Full time

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo:

DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible. We're revolutionizing the delivery of healthcare and we need a Service Desk Analyst to join us!

About The Job:

DocGo is looking for a proactive IT analyst with strong problem-solving skills in a dynamic and challenging environment. You should be an enthusiastic team player willing to collaborate to meet departmental goals. While working at the service desk, you will support healthcare operations such as telehealth and medical transportation at multiple locations across the globe.

  • Manage level 1 and 1 1/2 service incidents/requests from report to resolution.
  • Triage tasks and tickets based on scope, SLA, and urgency.
  • Contribute to the continuous process improvement of the Service Desk
  • Provide administration and support for Azure / On-prem AD and various hardware platforms
  • Provide excellent customer service experience to end-users and executives
  • Assist leads with projects such as infrastructure and systems improvements/updates
  • Must be able to work independently and integrate with our team in a fast-paced environment
Required Qualifications:
  • 3-5 years' experience with service desk / technical support
  • Proficient with On-Prem and Azure Active Directory
  • Proficient with Printers/Scanner hardware and administration
  • Proficient with Windows and MacOS hardware and software
  • Proficient with Android and iOS devices - MDM experience preferred.
  • Proficient with AV conference tools such as Neat
  • Excellent customer service-oriented skill set required.
  • Basic understanding of network concepts
  • Proficient in documenting processes and procedures
  • Prioritization skills are a must.

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Recommended Skills

  • Reports
  • Analysis
  • Information Systems
  • Auditing
  • Interface
  • Process Improvements (Business)
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