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Customer Service ... in Ashburn,Virginia
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Customer Care Associate III, Voice Support

Conduent, Inc. Washington Full-Time
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Overview

As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included


Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player


Rewards

  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Varying Schedules
  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts
  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.



Responsibilities

Description

Purpose:
•  Responsible for responding to customer inquiries and complaints regarding Conduent's records, billings, contract renewals, and supply returns.  Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.  

Scope:
General:
•  Senior level job with considerable work experience
•  Has developed specialized skills or is multi-skilled through job-related training
•  Completes a variety of atypical assignments
•  May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
•  Completes work with a limited degree of supervision
•  Acts as an informal resource for colleagues with less experience
•  May lead a team in the performance of a variety of tasks that are generally routine
•  May have specialized external certification (technical roles)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to URL blocked - click to apply. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$54K
Below Avg. Average Above Avg.

Career Path

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Customer Care Associate III, Voice Support
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 19011333

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Conduent is the world's largest provider of diversified business process services with leading capabilities in digital processing, automation and analytics. We work with companies and governments to help them deliver quality services to the people they serve. We are helping 76 of the Fortune 100 and over 500 government entities achieve their goals.

Conduent’s business services touch millions of lives everyday. Whether it’s digital payments, claims processing, benefit administration, automated tolling, regulatory compliance or distributed learning, Conduent optimizes and modernizes these interactions to create value for both our clients and their constituents. By improving the way organizations interact with their constituents, we are not only helping them improve revenue, control costs, and support organizational transformation, but also strengthen market engagement, improve customer satisfaction, and foster loyalty.

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