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Customer Service Representative at Apex Systems

Customer Service Representative

Apex Systems Spokane, WA Full Time
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Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for an Customer Service Representative in the Spokane, WA area. Here are the details:                        

Position: Customer Service Representative
Location: Spokane, WA
Rate: $35k
Duration: Permanent role

Position Description:


Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls

Meet individual and department objectives and apply sales skills while soliciting and cross selling all personal lines of insurance

Conduct professional telephone conversations to service existing accounts in a high call volume environment

Problem-solve and use time effectively to multitask and prioritize work

Collaborate with others in a team setting

Gain customer trust and respect by establishing and maintaining effective relationships

Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction

Meet production goals, as shown through policies written and Amica Life referrals

Demonstrate a high standard of customer service to retain existing policyholders

Required Skills:


High school diploma or equivalent education required

Previous customer service and sales experience

Excellent interpersonal and communication skills

Previous insurance background is a plus, but not required

After hired, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Desired Skills (not required but candidate will have exposure to these skills in this role):

Insurance backgroumnd

Additional Benefits:

  • Paid vacation, holidays and sick days
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Generous retirement benefits
  • Opportunities for advancement in a successful and growing company

Perks: any selling points about the role/company

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Link removed ] - Click here to apply to Customer Service Representative 


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