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Sales Associate/Design Associate

La-Z-Boy Incorporated Brookfield Full-Time
$68,001.00 (Careerbuilder est.)
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Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.

Drives Sales
Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
Assist the Designer to achieve established Design program sales goals
Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product line
Meet or exceed established goals as set by management

Customer Focus
Provide the highest level of customer service to all current and future customers
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future follow-up
Make sound business decisions to deliver customer satisfaction and promote team environment
Provide store support to incoming phone calls and emails
Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer
Maintain a positive working relationship with all store associates

Sr. Sales Associate:
Train, coach and develop sales associates on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
Help promote and champion a culture of sales and service
Operational Excellence
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
Adhere to general store operational procedures and guidelines
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible to accurately complete the daily On-Point system log
Show a sense of urgency, enthusiasm and excitement with the store team and customers
Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
Consistently schedule deliveries with customers
Other duties as assigned
Sr. Sales Associate:
Responsible for opening and closing of the store
MOD responsibilities as assigned by management
Extended RMS access including override approval

Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to effectively manage time and conflicting priorities
Ability to effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs
Ability to work evenings, weekends and holidays as required
Initiative to meet assigned goals, missions and objectives and motivated to achieve more
Strong attention to detail
Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
Sr. Sales Associate:
High School Diploma or equivalent is required. Bachelor’s in Business or related field is preferred
Internal Candidates Interested in Senior Role:
Platinum Certified



Recommended skills

Client Rapport
Displaying (Exhibition)
Microsoft Access
Microsoft Power Point


CareerBuilder Estimated Salary

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Avg. Yearly Salary

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Sales Associate/Design Associate
$68,001.00 (Careerbuilder est.)
Estimated Salary: $70K
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