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Senior Manager, Channel & Product Activation job in McLean at Hilton Worldwide

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Senior Manager, Channel & Product Activation at Hilton Worldwide

Senior Manager, Channel & Product Activation

Hilton Worldwide McLean, VA Full-Time
* This role can be located in McLean, VA, Addison, TX, Miami, FL, Mexico City, MX, Cancun, MX, or willing to relocate to one of these locations*

Hilton's Commercial Services organization is comprised of over 4,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton's "commercial engine" and are key to Hilton's ability to drive profitable growth.

What will I be doing?

The Senior Manager, Channel and Product Activation is responsible for implementing new channels, offers, and products in line with Hilton's strategy around existing and approved distribution partners focused on Hilton's All-Inclusive business segment. This includes driving large-scale projects, testing, documentation, and hotel-facing training.

The Sr. Manager will collaborate with various partners, intermediaries, and internal teams to integrate new opportunities, supporting the operational activation, and continuously evaluate the value proposition and optimize the efficiency of partners following the activation.

The ideal candidate for this position would have a deep understanding of the online third-party space, including evolving tools and platforms, and experience working with intermediaries and connectivity options. To be successful, the team member will need to have experience establishing and maintaining distribution processes and third-party operations and must have a passion for innovation and process improvement.

More specifically, you will:

* Provide input during the Assessment and Contracting process of any new relevant communications
* Complete implementation assessment of potential new partners; examine efficient integration design and develop a project plan
* Schedule and conduct operational and implementation meetings, to review processes, ensure progress, and agree on critical metrics with the client
* Provide support for any integration activities in the implementation process as well as level 2/3 support for third-party accounts and participating properties
* Work with internal teams and partners to ensure integration requirements are understood, implemented, and tested promptly
* Support Operations and Optimizations teams during handover from implementation to steady-state and provide training/mentorship
* Support health assessment processes and sales teams to develop corrective action plans where significant
* Optimization of Hilton participation via hotel and rate plan set-up, operational improvements, systems audits, and online analysis
* Work with the rate loading team to develop and add new programs and coordinate the launch of these products
* Review and implement Third Party Distribution related global projects in partnership with Global Revenue Management

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

* Experienced in project management with creative problem-solving skills
* Outstanding analytical skills and strong experience overlooking data and drawing conclusions
* Self-starter with attention to detail and knowledge of data and technology

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

* Seven (7) years of professional experience
* Three (3) years of experience working in distribution-related roles
* Bilingual (English and Spanish)
* Experience leading projects and managing partners
* High proficiency with MS Excel and PowerPoint

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

* BA/BS Bachelor's in Business, Hospitality or Computer Science
* Five (5) years of experience in a distribution-related role
* Working knowledge of All-Inclusive properties and/or tax-inclusive hotels
* Project Management certification
* Working experience with MS Project and Visio
* Some proficiency with Access, VBA, and SQL

What is it like working for Hilton?

The future of hospitality is bright at Hiltonworld-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Recommended Skills

  • Analytical
  • Attention To Detail
  • Auditing
  • Business Process Improvement
  • Call Centers
  • Coaching And Mentoring
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