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  • Hagerstown, MD

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Service Manager

NFI Industries • Hagerstown, MD

Posted 2 months ago

Job Snapshot

Experience - 3 to 5 years
Degree - High School
Other Great Industries

Job Description

The Service Manager is responsible to oversee total maintenance facility to include building and grounds. Responsibilities include maintaining a preventive maintenance program, supervising, coordinating and negotiating facility repairs while having the ability to make fact, cost-based repair decisions. Service Manager should have thorough knowledge of mechanical repair, supervision experience and mechanic productivity of diesel tractors and trailers. Knowledge of computers, cost analysis, evaluating facility P & L performance, review and manage vendor repair estimates, inventory, DOT Compliance, OSHA Compliance and conducting Safety meetings.

Essential Duties & Responsibilities

  • Check for PMs, campaigns, and other repairs as needed.
  • Review and update report for all equipment out of service outside vendor and in-house, as well as vehicle history
  • Discuss equipment needs with operations and assign proper technician based on skill sets and experience.
  • Inventory and parts management, to include tires ordering.
  • Monitor all maintenance activity through Company generated reporting, including trends 
  • Communicate with breakdown department to ensure 
  • Deliver monthly safety & OSHA training and maintain attendance logs 
  • Perform monthly facility/service truck safety inspection as per attached forms. 
  • Evaluate all shop maintenance employees & recommend training plans as needed career growth and development 
  • Routinely evaluate performance of existing vendors. Ensure invoicing, pricing and delivery schedules are met as expected and agreed upon. 
  • Maintain high level of service with both internal and external customers.

Minimum Experience, Education, and Training Required: 

  • At least 3-5 years of similar management experience 
  • At least 3-5 years of mechanics experience in medium/heavy truck repair 
  • Computer applications MS Office & AS 400 
  • Post high school / technical school education not required, but desirable 
  • Strong supervisory skills in dealing with people 
  • Excellent oral and written communication skills 
  • Ability to create a team environment 
  • Strong internal & external customer service skills 
  • Ability to manage off site equipment and vendors
Job ID: SERVI06374
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