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Claims Manager job in Milwaukee at Midwest Refrigerated Services

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Claims Manager at Midwest Refrigerated Services

Claims Manager

Midwest Refrigerated Services Milwaukee, WI Full-Time

Midwest Refrigerated Services, a growing warehouse, refrigerated trucking and logistics company We serve customers in the food industry with distribution and transportation services.

General Position Overview: 

The Claims Manager (CM) is responsible for providing oversight and leadership for the Claims and OS&D process’ for Midwest Refrigerated Transport (MRT) and Midwest Refrigerated Logistics (MRL). The CM is responsible for the reduction of total number and cost mitigation of all OS&D and Claims within MRT & MRL.  The CM and their team will need to interact effectively and professionally with both internal and external customers and vendors while providing direction and integration with, from and in line with the MRS corporate leadership vision and values.  

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

  • Modesty
  • Integrity
  • Dependability
  • Work Ethic
  • Efficiency
  • Safety
  • Trust

It is the expectation that all employees exemplify these values.

General Accountabilities include:

  • Employee training, development, supervision & turnover within their team
  • Staff planning and hiring
  • Employee performance monitoring (KPI) and management
  • Formal Claim processing and resolution
  • Understanding of and application of Claims principle and law
  • Customer Service - interacting with, and obtaining information from customers within MRT and MRL
  • Model MRS Values, Vision and responsible for employee alignment with direction of MRS, and MRL
  • Reduce and minimize the number of OS&D and Claims through process and analytics mitigating claims costs to industry low ratios
  • Responsible for reduction in number of OS&Ds recorded, formal claims numbers, claims to order ratios and annual claims spend

Skills Required:

  • Supervisory/managerial experience
  • Proactive in finding resolutions
  • Ownership of team success and opportunities
  • Responsiveness and attention to detail
  • Ability to train, coach and mentor
  • Capable of motivating team
  • Exemplary communication skills
  • High degree of self confidence
  • Business and legal acumen


  • College degree or accepted work experience
  • 2 years of associate management success
  • Solid understanding of Transportation claims process and law
  • History of key performance management

Company Benefits:

  • Paid Time Off!
  • $500 Referral Program - Refer hard working employees, get paid up to $500 per referral!
  • Medical, dental, and vision insurance available 1st of the month following 30 days!
  • Company paid - life insurance and disability
  • Flexible Spending Account
  • Holiday pay
  • 401K with company match

We encourage Veterans to apply.  Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.

Recommended Skills

  • Attention To Detail
  • Claim Processing
  • Coaching And Mentoring
  • Communication
  • Confident And Emotionally Stable
  • Customer Service
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