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- Ashburn, VA
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Use Case Marketing Writer
Experis • Ashburn, VA
Posted 1 month ago
The Federal Use Case Marketing Writer will work closely with various cross-functional teams to ensure the development and execution of customer-facing use cases, case studies, as well as any other external communications related to the service delivered by Verizon to our customers. In this 6 month contract role, you will be responsible for interviewing defense and civilian customer-facing team members and obtaining examples of Verizon achieving customer mission outcomes with our solutions.
The role will coordinate across matrix organization to curate, create and distribute federal customer use cases. This includes:
Responsible for subject expert interviews and translating those interviews into humanized story boards (translating technical terminology into stories for a nontechnical audience). Translating business imperatives and technical specifications into humanized stories
Articulating business outcomes stories from federal customers that implemented Verizons services, products and solutions
Validate content with internal teams (service delivery, sales, legal, marcom, and branding)
Preparing and/or maintaining documentation pertaining to changes, updates and user needs.
Project managing many use case activities in all stages of development
Assisting with layout and document organization
Interviewing federal agency customers
10+ years of government/federal writing experience
Bachelor's degree in a related field
Needs solid copywriting skills
Ability to project manage multiple use case topics
Understanding of the network, IT, and mobility markets
Experience working/writing with federal entities/topics
Familiarity with the Verizon product portfolio and how it can be applied to Federal customers preferred
Familiar with standard concepts, practices, and procedures within a particular field
Works under general supervision
High level of competence in business/communication tools, including Verizon, Microsoft and Google
Experis is an Equal Opportunity Employer (EOE/AA)