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Company Contact Info

  • Pomona, CA 91767

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Customer Service Representative

Staffmark • Pomona, CA

Posted 3 months ago

Job Snapshot

Degree - High School
$16.00 - $18.00/Hour
Other Great Industries
Customer Service

Job Description

Outstanding Manufacturing Company in Pomona, CA is looking for a Customer Service Representative.
Job duties include:
  • Submit quotes and follow up, process parts sales orders, and follow up on open parts orders
  • Expedite and follow up on Job Orders and verify the status of pending orders with Production
  • Fax or e-mail drawing to prospective customer for approval prior to initiating a sales order
  • Communicate regularly with customer regarding the status of pending orders
  • Travel to the customer facility to take measurements, photos, and listen to complaints or concerns and address the customer's needs or concerns
  • Follow up with Engineering Department on behalf of the customer on certain projects including pending and approval drawings
  • Support Field Service Technicians by forwarding parts overnight, if required
  • Call customers and call prospective customers for parts sales
  • Attend Production meetings to expedite sales orders and follow up and resolve issues with various department managers and status of ordered parts
  • Contact the Stock Room and Shipping departments ensuring that pending Sales Order(s) flow in a timely manner
  • Verify with Shipping to ensure that priority orders are shipped as promised to the customer
  • Call customers to inquire about customer satisfaction
  • Follow up with customer on invoices or credit memos as required
Apply and call our office at 951-351-4192.

Job Requirements

High school diploma or equivalent required
Two years customer service experience in a manufacturing industry
Knowledge of parts, materials and machines used in manufacturing
Ability to understand and read Blue Prints
Proficient in Excel, Word and Outlook; knowledge of M2M software a plus
Must be able to communicate clearly both orally and in writing
Bilingual in Spanish preferred
Self-motivated team player with the ability to work in a fast paced, dynamic environment
Possess effective organization and time management skills, be detail oriented, use good judgment, manage competing priorities for multiple projects and consistently meet all deadlines
Ability to adhere to ethical principles that reflect the highest standards of organizational and individual behavior and comply with all laws and regulations.
Job ID: 96606-5898
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