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Rep - Cust Care II

Rexnord Cudahy Full-Time
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The Company

Headquartered in Milwaukee, Rexnord is a concentrated multiplatform industrial leader with exceptional and trusted brands that serve a diverse array of global end markets. Every day approximately 7,000 associates across the globe work to deliver smarter solutions to our customers and create long-term value for our shareholders. Simply put, we advance the efficient use of resources by Solving Smarter.

Business Unit

Our Process & Motion Control platform supplies highly-engineered mechanical and digi-mechanical component solutions for complex production systems where reliability is critical, and the costs of failure or downtime are high.

Position Summary
This position serves as the primary contact for external and internal customers by effectively managing customer request for quotes, orders and general requests. Build relationship with customers and provide outstanding customer care. An understanding of the product lines is required to proficiently identify and assess customers' needs to achieve satisfaction. Overall, this position should achieve a seamless customer experience through expertise, ownership, accountability and responsiveness.

Responsibilities
  • Handle emailed and verbal order entry with a high level of accuracy and efficiency.

  • Primary customer contact through verbal and/or written methods.

  • Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.

  • Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations.

  • Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about Berg and Highfield customers.

  • Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer's satisfaction.

  • Maintain quote and order schedule awareness with data provided.

  • Keep current on product design changes, customer and representative reassignments

  • Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes.

  • Maintain strong and cordial relations with co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries. Must be willing to work in a team environment and volunteer to help other team members with work loads, when necessary.

Leadership Competencies
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

  • Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channel.

Total Rewards and Benefits
  • Competitive Salary & Variable Incentive Compensation Plan (position specific)

  • Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance

  • Discretionary Personal Retirement Account

  • Matching 401(k) Contribution
  • Health Savings Account
  • Educational Reimbursement
  • Matching Gift Program

Equal Opportunity Employer - Minority/Female/Disability/Veteran






  • Minimum of 3 years customer service, manufacturing environment experience preferred.

  • Associate degree or higher level of education preferred in technical, business or related field.

  • High School Diploma.

  • Demonstrated working knowledge with SAP and/or Salesforce.com preferred.

  • Competency in Microsoft Office Suite.

  • Strong communication and organizational skills, and able to multi-task.

  • Able to work in a highly dynamic team and fast-paced environment with continuous challenges.

  • Able to manage multiple tasks and organize work efficiently.

  • Able to perform work in a timely manner with a high level of accuracy.

  • Able to work productively as a cooperative team member and independently - with limited supervision.


Minimum of 3 years customer service, manufacturing environment experience preferred. •Associate degree or higher level of education preferred in technical, business or related field. •High School Diploma. •Demonstrated working knowledge with SAP and/or Salesforce.com preferred. •Competency in Microsoft Office Suite. •Strong communication and organizational skills, and able to multi-task. •Able to work in a highly dynamic team and fast-paced environment with continuous challenges. •Able to manage multiple tasks and organize work efficiently. •Able to perform work in a timely manner with a high level of accuracy. •Able to work productively as a cooperative team member and independently - with limited supervision. Minimum of 3 years customer service, manufacturing environment experience preferred. •Associate degree or higher level of education preferred in technical, business or related field. •High School Diploma. •Demonstrated working knowledge with SAP and/or Salesforce.com preferred. •Competency in Microsoft Office Suite. •Strong communication and organizational skills, and able to multi-task. •Able to work in a highly dynamic team and fast-paced environment with continuous challenges. •Able to manage multiple tasks and organize work efficiently. •Able to perform work in a timely manner with a high level of accuracy. •Able to work productively as a cooperative team member and independently - with limited supervision. Minimum of 3 years customer service, manufacturing environment experience preferred. •Associate degree or higher level of education preferred in technical, business or related field. •High School Diploma. •Demonstrated working knowledge with SAP and/or Salesforce.com preferred. •Competency in Microsoft Office Suite. •Strong communication and organizational skills, and able to multi-task. •Able to work in a highly dynamic team and fast-paced environment with continuous challenges. •Able to manage multiple tasks and organize work efficiently. •Able to perform work in a timely manner with a high level of accuracy. •Able to work productively as a cooperative team member and independently - with limited supervision.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Rexnord® is a $2 billion multi-platform diversified global industrial company (NYSE:RXN). Within our two platforms, we serve a wide array of growing, global end markets by offering the broadest, most reliable product portfolios and trusted brands in our industries. Within Process & Motion Control, we design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where our customers’ reliability requirements and the cost of failure or downtime are extremely high. Within Water Management, we design, procure, manufacture and market products that provide and enhance water quality, safety, flow control and conservation, in which customers specify our products due to performance, life cycle and project cost, and our service levels. We believe in a core business philosophy of continuous improvement that leverages the Rexnord Business System (RBS) to drive consistency and enable growth. Founded in 1892, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 7,500 associates worldwide. For more information visit: www.rexnordcorp.com/careers/.

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