Kforce has a client in Cincinnati, OH that is seeking a Content Manager/Strategist. This person can sit in office in Cincinnati or NYC. This position will be work from home until it is safe to return to the office.
The content writer/strategist works with Experience Strategy leads and UX team members to identify and meet the content demands for various projects across multiple interactive platforms.
We will need someone who will work with a developer, researchers and experience architects designing and testing one set of functionalities (Customer Profile - phone numbers, addresses, consent pages, etc.) that will be shared across customer and employee facing channels. It will be a mix of leveraging existing styles in our old and new brands, but working collaboratively with my team to ideate, design, create and test - with some iteration of those designs built in.
The cadence will likely be as follows:
Day 1: Unpack the requirements (as is, vision for future, competitor evals, all relevant details)
Day 2: Ideate
Day 3: Bring the ideas back in and define the solution
Day 4 and 5: Prototype (partner with dev to build it)
Work in a cross-channel environment writing for desktop/laptop, mobile devices, ATM, IVR and brick-and-mortar locations
Collaborate with UX peers (visual designers, experience architects, researchers and prototypers) to create world-class customer experiences
Provide professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites and user interfaces
Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct
The person needs to love collaborating with a team and have a great attitude
To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
Relevant education and/or training will be considered a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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