Calling Refill Pharmacy Technician - Cincinnati, OH

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Enter prescriptions from intake to order completion and verify member / patient data
• Contact patients, pharmacists, and doctor's offices as a liaison for the pharmacy team
• Communicate clearly and concisely via phone and electronic methods to patients, physicians, and other healthcare providers
• Contact patients to complete refill assessments, request payment information, establish delivery details, and set up treatment in the Ambulatory Infusion Suite and/or other outpatient facilities
• Access, input, and retrieve prescription and medical/lab information from computer system
• Verify whether medication is reimbursable, and resolve rejected claims
• Process prescription refills and interpret supply needs as related to various therapies
• Resolve customer issues, ensuring accurate information is provided
• Able to multitask and channel communication from various business partners, driving patient centric quality care
• Follow all State and Federal regulations and Pharmacy Policies and Procedures, adhering to HIPAA and confidentiality code of ethics
• Work within a team to triage and respond to all compounding needs promptly
• Maintain ongoing didactic and practical training related to sterile compounding

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 4+ years of experience working as a Pharmacy Technician
• Active and unrestricted Pharmacy Technician license in the State of Ohio
• Intermediate level of proficiency with Windows PC applications including the ability to navigate and learn new and complex computer system applications
• Ability to stand, walk, and lift to 30 lbs.

Preferred Qualifications:

• National Pharmacy Technician Certification (PTCB)
• Previous Home Infusion experience
• Pharmacy/prescription data entry experience