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Director of Housekeeping - Conrad Chicago

Conrad Hotels & Resorts Flexible Full-Time
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Are you ready to elevate your hotel housekeeping career?  Conrad Chicago is looking for a motivated housekeeping leader who is ready to inspire our amazing housekeeping team to deliver unforgettable experiences to our guests.  A Director of Housekeeping is responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


The Director of Housekeeping will report into the Director of Rooms and oversee a team of approximately 50 union team members at this 287 room luxury hotel.


What will I be doing?

As a Director of Housekeeping, you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
  • Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
  • Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
What are we looking for?

Requirements:
  • 3+ years' management experience in a full service hotel
  • 1 year of Assistant Director level experience in a rooms function
  • 1-2 years housekeeping leadership experience
Preferred Qualifications:
  • Union team leadership experience strongly preferred
  • Luxury experience a plus
  • Hilton brand experience a plus

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



Recommended skills

Sanitation
Scheduling
Management
Training
Housekeeping
Adaptability
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Job ID: HOT06MBB_13920_en

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