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  • Ava, MO 65608

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Customer Service Specialist

EvolutionHR • Ava, MO

Posted 26 days ago

Job Snapshot

Contractor
Other Great Industries
Customer Service

Job Description

EvolutionHR is searching for extreme Customer Service extraordinaire's  who desire to be in a stable, professional setting. This is a career path...not just a job! 

These candidates represent the company in a highly professional and responsive manner while performing diversified duties in relation to customer care.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Ability to multitask in a fast pace environment.
  • Possesses strong leadership skills.
  • Works independently and is willing to do what is needed to get the job done.
  • Answers customer and sales representatives’ calls and emails regarding availability, pricing, alternates, status of orders, tracking information, complaints, etc.
  • Solicits sale of new or additional services.
  • Reviews commissions and sends Bookings Reports to sales representatives on a weekly basis.
  • Contacts customers for information needed to appropriately enter orders.
  • Coordinates adjustments for billing errors with accounting.
  • Monitors status of customer orders through the use of reporting.
  • Advises customers and or sales representatives of delivery delays.
  • Inspects product before shipment as needed.
  • Inspects and forwards sample requests to the Sample Department.
  • Processes orders with payments/prepayments as applicable.
  • Follows up with customers after order and sample shipments.
  • Generates weekly reporting as required.
  • Assists customers/sales representatives not assigned when other customer care representatives are unavailable.
  • Reviews the daily Released Report and maintain as needed.
  • Special projects as required by management.
  • Make at least five cold calls to existing customers each week and record in Sales Logix.
  • All emails and calls to be addressed within 24 hours with urgent issues to be addressed within four hours.
  • Answer all calls quickly keeping the tone professional and addressing the customer by name whenever possible.
  • Emphasis on Teamwork - How are your actions going to impact other team members?
  • Positive feedback from customers and sales representatives.

Must be Nicotine free, pass a same day drug screen and background. A steady work history must be displayed. Only the candidates that meet the above criteria will be considered. 

Job ID: 2000000
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