The Program Manager is responsible for supporting and monitoring the delivery of high quality programs, in accordance with contract specifications, by supervising all aspects of program operations. This includes, but is not limited to: the management of site budgets; general program oversight, including daily project management and financial management and reporting functions; building partnerships to secure additional/sustaining funding including assisting with grant development; materials coordination, performance management, contract compliance, and resource allocation.
Position oversees programs in Aiken, Allendale and Barnwell counties in South Carolina.
- Supervises and monitors all contracted activities/services at assigned sites to ensure model integrity and contractual compliance.
- Interview, hire, train, and directly supervise staff at assigned program. Responsible for conducting performance evaluations for assigned staff.
- Conduct new hire orientation, ensuring the new hire completes employment-related documents and benefits enrollment; also prepare or ensure preparation and submission of personnel transaction forms, evaluations, and similar documents, and obtain background screening information on new hires and candidates.
- Maintain program/department entry into data systems through accurate and timely input of referrals, client and/or staff demographics, billing, attendance, event, and assessment data.
- Locate and compile information and complete reports as required by contracting agencies; compile, sort, and verify accuracy of data; keep records of work completed; maintain follow-up system on reports requiring action on periodic basis.
- Maintain accurate and complete records according to Eckerd Connects standards and contractual obligations; client and staff record maintenance to include, but not limited to, filing, retrieval, retention, storage, updating, and destroying files as directed by policies and procedures; maintain confidentiality of client and staff records.
- Oversees the administration of surveys, pre/post assessments, and other evaluation tools as required for tracking outcome measures. Ensures accuracy and timeliness of data collection on internal and external electronic databases.
- Track program/department expenditures, ensuring purchasing orders or invoices and receipts are processed in timely manner; Report income and accruals as required, as assigned; Prepare invoices for program/department expenditures including leadership travel; maintain petty cash receipts; ensure p-card transactions are completed in accurate and timely fashion.
- Networks with community resources to promote program concept, coordinate fund raising efforts to support existing programs and for program expansion.
- Adhere to federal and state laws on confidentiality.
- Adhere to safe practices and ensure safe practice by clients in care.
- Prepare, maintain, and distribute program/department payroll time logs and timesheets; coordinate changes or corrections.As needed, ensure that all paperwork related to staff injuries and/or incidents is completed and submitted in timely fashion.
- Serve as member of program/department leadership, quality, treatment, and advisory teams; attend meetings and prepare meeting minutes.
Education: Bachelor’s Degree, from an accredited College or University, in human services (e.g., psychology, social work, sociology or related field) or higher education required. (If providing therapeutic supervised visitation services or providing clinical supervision to unlicensed staff must be a Master’s level licensed clinician).
Experience: Three years full-time experience working with youth and families required.
Skills: Supervision, communication (verbal, written, listening) organizational (prioritizing tasks, maintaining case notes), data collection. Must be proficient in specific technology or systems that are utilized to track or manage day to day activities as assigned.
Physical Demands: Must be able to lift a minimum of 30 pounds. Regular sitting, working at computer keyboard and desk, standing to file or retrieve documents in filing cabinet.
Other: Must meet state and Eckerd Connects' criminal background check requirements.
Travel: Must be able to meet requirements for Eckerd Connects' Auto Insurance and be able to drive for business purposes. Must have appropriate and valid state driver’s license.
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