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Technical Service Representative

Global Payments Inc. Rochester Full-Time
$41,529.00 (Careerbuilder est.)
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Summary:

Heartland School Solutions is a fast-growing, computer software and service company in the School foodservice marketplace. We are seeking self-motivated, personable individuals with an aptitude toward training and customer service. We offer a fun work environment, competitive wages, and excellent benefits. Our products have continued to set the standard for product development and customer support that the rest of the industry is measured by.

Job Details:

Job Details:

Technology Support

Receive inbound calls and works with customers to analyze and resolve software operations issues. Assists customers with data issues, report development and use, data entry and other advanced system functions. Analyze customer software usage and efficiency and develops opportunities for maximizing the same. Analyze customer network components/architecture and advise customers on methods to maximize system performance. Manages unresolved or open problem tickets to successful completion. Researches, documents and communicates customer problems. Uses appropriate information systems to enter status and flags unresolved items for follow-up.  Uses eBLVD, WebEx or other remote support tools as needed. Works with colleagues to maintain appropriate records and reports.

Technology Training

Provides comprehensive training on system operations to managers and other system users. Training and on-site support for meal periods and end of day process including balancing drawers and running of pertinent reports. Provide on-site team leadership during system implementation. Reviews and confirms POS database settings including data paths and network permissions to ensure proper system utilization. Installs POS hardware and peripherals and ensures appropriate setup of POS hardware. Travels, by air or car in accordance with company travel policy, up to 20% of the work year completing POS On-Site implementations (installation, training and go-live support). Perform remote training and set-ups as directed or scheduled. Monitors and mentors customer on scheduled go-live day(s).

Software Quality Assurance

Test products and processes as needed. Identify and report problems to the development team. Devises strategies to improve the use and functionality of POS product Monitors and supports beta test customers.

Knowledge and Skill Requirements

  • Must demonstrate outstanding communication (written, verbal and listening) skills, intuition and follow-through; combined with professional phone etiquette and a caring attitude. 

  • Ability to effectively present information and respond to questions from clients, customers, and the general public.

  • Experience as a trainer of software is a plus.

  • Customer support experience in a call center or helpdesk environment is a plus.

  • Possesses the ability to relay technical information to non-technical users.

  • Possesses the ability to quickly learn software applications.

  • Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel).

  • Possesses working knowledge of Microsoft SQL Server Standard and Express editions is a plus.

  • Ability to write SQL scripts a plus.

  • School (K-12) food service (USDA Food & Nutrition Services) knowledge is a plus.

  • Strong organizational skills with the ability to multitask and prioritize.

  • Associates or Bachelor degree preferred.

  • Air travel is required in accordance with company travel policy.

  • Valid driver's license required with the ability to legally rent and drive car's within the continental US in accordance with company travel policy.

  • Applicants must be able to provide proof of employment eligibility if hired.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

 

Recommended skills

Customer Service
Self Motivation
Customer Support
Food Services
Software Applications
Installations (Computer Systems)

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$41,529
Avg. Yearly Salary
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Job ID: R8982

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