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  • Mount Vernon, IN 47620
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Desktop Support Technician

Robert Half Technology • Mount Vernon, IN

Posted 1 month ago

Job Snapshot

Contractor
DOE
Computer Hardware, Computer Software
Engineering, Information Technology, Design

Job Description

Ref ID: 04860-9501888226

Classification: Desktop Support

Compensation: DOE

Looking to spring into a fresh opportunity, Desktop Support Technician in the Mount Vernon area with a company that growth ability. The work schedule is 5 days a week, Monday through Friday, 7:30am to 4:30pm, 8 hours days with hour off for lunch, 40 hours a week. This is contract to full-time role Please send updated resume in word format to shawn.barton@roberthalf.com Job ID 051874

Job Requirements

Principal Duties Responsibilities: ? A strong computer detail oriented who is able to prioritize workload and maintain a positive relationship with various personalities ? Ability to converse and communicate appropriately with all levels of the organization. ? Ability to maintain detail oriented behavior ? Strong customer service skills including written and verbal communications ? Diagnosing and resolving PC technical issues ? Records, tracks, escalates and updates events through established systems ? Candidate must be detail oriented and self-motivating (a strong work ethic) Hardware/Software Activities: ? Install, test, troubleshoot, and maintain hardware and software products ? Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options ? Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies ? Provide ?smart hands? support for infrastructure devises, servers, and conference rooms AV equipment. ? Assist user with data backup and restoration ? Provide technical guidance and one-on-one training to end-users, both on a scheduled basis, and ?as needed? Hardware Knowledge Skills: ? CompTIA A+ certification, preferred ? Dell DES notebook certification, preferred ? Dell DES desktop certification, preferred ? Various peripheral computer equipment, dual monitors, printers, scanners, etc. Software Knowledge Skills: ? Strong Microsoft Windows and Office skills (Outlook, PowerPoint, Word, and Excel) ? Working knowledge of all Microsoft Windows workstation Operating Systems support ? SCCM, Active Directory, remote controlling software ? Remedy or equivalent incident management system ? Support of Common Off The Shelf Products (COTS) ? Wireless network ? basic setup and troubleshooting for PCs, smartphones, and tablets ? Virtual Private Networks (VPN) ? Anti-Virus Software ? Physical Requirement: Ability to lift and carry up to 40 pounds ? Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems ? you make it happen. ? Be helpful and understanding - provide the support you would want! ? Customize the customer experience for every individual?all communication, instructions, and product knowledge to the level of the individual. ? Determine the most cost effective repair to minimize customer downtime. ? Be proactive! Prepare reports for analysis of product failure trends and service issues.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 04860-9501888226
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