Senior Associate, Product Manager - Claims Servicing

114 5th Ave (22114), United States of America, New York, New York

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

In the Consumer Bank, we’ve combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.

Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you!

A checking account is foundational to a person's financial health, and the debit card is the key to using it day-to-day. But what happens when a transaction goes wrong? The Senior Associate, Product Management, for Claims Servicing will be responsible for supporting our end to end claims lifecycle needs, ensuring our customers and agents are able to successfully create and resolve claims in a timely manner. We are looking for someone who can help lead cross-functional work within Retail Bank and is excited about the opportunity to work in a fast paced environment — defining requirements, implementing those requirements, end to end testing and measuring impact.

• Empowered. Part of a team driving the bank’s omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions.
• Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions.
• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better.
• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better.
• Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease.
• Succeeding strategically. Solving the right problem and holding on the wrong one.

• Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.
• Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos led to better decisions.
• Passionate. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.
• Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing.
• Wrangler. You’ve gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.
• Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no.

• Competitive salary and equity (including a robust 401(k) plan).
• Excellent medical and dental insurance (and other health benefits).
• Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path].
• Top class engineering teams that you will lead and build product alongside.
• Continuous learning budget.
• Highly supportive and “bought in” leadership environment.

• At least 2 years of experience working with cross-functional teams to deliver consumer experiences.
• At least 2 years of experience working on the core product platforms that power digital experiences.
• At least 2 years of digital industry experience for consumers.
• Bachelor’s Degree or military experience.

• At least 3 years of experience with web and client-side mobile platforms.
• At least 2 years of experience as a Product Owner in an Agile development process.
• MBA.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $114,700 - $130,900 for Sr. Associate, Product Management.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.