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Customer Service Representative

System One Roseville Contractor
$35,315.00 (Careerbuilder est.)
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Customer Service Representative

Roseville, MN

System One is currently seeking a Customer Service Representative on a contract position located in Roseville, MN.

This position will be with our client, a utility holding company serving more than 3.3 million electric customers and 1.8 million natural gas customers.

Customer Service Representative Responsibilities:

  • The HomeSmart Customer Service Representative’s primary responsibility is to respond to all new and existing HomeSmart customer’s request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful and efficient manner satisfactorily resolving issues with one contact
  • Accountable for individual performance indicators of attendance, adherence to schedule, occupancy, and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved
  • Research skills to troubleshoot customer problems
  • Must be able to incorporate constructive feedback into improved performance
  • Customers may be internal or external with requests of varying degrees of complexity
  • This is a call center position; reporting to work on time and maintaining a good attendance record are critical

Customer Service Representative Requirements:

  • High School diploma or GED
  • Must have strong interpersonal, customer service and communication skills, as well as a good analytical skills
  • Experience with MS Office and/or SalesForce extremely helpful
  • Candidates must have the ability to manage all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services
  • Ability to learn about a variety of products and services; ability to effectively describe/explain products and services to customers
  • Ability Research skills to troubleshoot customer problems
  • Successful candidates will have excellent communication skills, be detail oriented, able to work independently, willing to learn, proactive problem solvers, team players and able to multi-task.
  • Previous experience working in customer care, specifically in a call center environment taking inbound calls, preferred
  • Knowledge of Appliance Repair Plans and/or HVAC industry a plus

Duration: 12months

Location: Roseville, MN

Pay Rate: $15.64- $17.98/Hr

 

Recommended skills

Attention To Detail
Customer Service
Self Motivation
Communication
Scheduling
Multitasking

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$35,315
Avg. Yearly Salary

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Customer Service Representative
$35,315.00 (Careerbuilder est.)
Estimated Salary: $70K
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Job ID: BHJOB2400_147093

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