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Repair Manager - West Chester PA (20134479)

Communications Test Design, Inc West Chester Full-Time
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This integral management position is responsible for overseeing the production of the technical repair department within a CTDI facility including ensuring customer''s turnaround time expectations are consistently met. Specifically, responsibilities for this position include:

  • Oversee and supervise production and technical aspects of all activities within the repair department.
  • Supervise production, quality, performance, safety, and turnaround time in repair department.
  • Communicate with customers and various levels of management to resolve repair issues.
  • Manage reports, statistical analysis, and daily P&L tracking/reporting.
  • Train and support Section Heads/Supervisors in all areas of the branch as well as department procedures and expectations.
  • Accountability for employee''s productivity.
  • Counsel department employees on performance deficiencies when necessary and document all counseling appropriately.
  • Input of ideas for continual improvement of processes.
Required Skills:
  • Excellent leadership ability.
  • Excellent interpersonal skills with the ability to motivate employees.
  • Proactive problem solving ability and excellent attention to detail.
  • Strong organizational and follow-up skills.
  • Exceptional analytical, written, and verbal communication skills.
  • Ability to handle multiple tasks at one time.
  • Technical troubleshooting/repair background preferred.
Required Experience:
  • 5+ years of Supervisor of Management experience, preferably in a Repair operaion.
  • Bachelor's Degree in Business Management or related field preferred.
  • Technical certification in Electronics preferred.
  • Good PC skills with experience in Microsoft Word, Excel, and spreadsheet applications.
  • Knowledge of TL 9000 Quality Systems.

Skills required

Forecasting Information
Time Management
Resolve Issue
Problem Solving
Provide Direction
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Job ID: 20134479


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Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fuelled the growth from a core business of network and CPE equipment repair to include:

  • STB / CPE: Set-Top Box, Modems & Data Test, Repair & Logistics
  • Products: planning, sourcing and manufacturing of CPE Accessory Equipment
  • Supply: Global Test, Refurbishment & Remarketing of Network Infrastructure & CPE assets
  • Network Services for Infrastructure Repair & Logistics (Wireless & Legacy)
  • Network Deployment Solutions (NDS) and Outside Plant Engineering
  • Automotive Reman & Logistics for advanced automotive electronics

CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 14,000 employees in over 90 facilities worldwide.

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