This integral management position is responsible for overseeing the production of the technical repair department within a CTDI facility including ensuring customer''s turnaround time expectations are consistently met. Specifically, responsibilities for this position include:
Oversee and supervise production and technical aspects of all activities within the repair department.
Supervise production, quality, performance, safety, and turnaround time in repair department.
Communicate with customers and various levels of management to resolve repair issues.
Manage reports, statistical analysis, and daily P&L tracking/reporting.
Train and support Section Heads/Supervisors in all areas of the branch as well as department procedures and expectations.
Accountability for employee''s productivity.
Counsel department employees on performance deficiencies when necessary and document all counseling appropriately.
Input of ideas for continual improvement of processes.
Excellent leadership ability.
Excellent interpersonal skills with the ability to motivate employees.
Proactive problem solving ability and excellent attention to detail.
Strong organizational and follow-up skills.
Exceptional analytical, written, and verbal communication skills.
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Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fuelled the growth from a core business of network and CPE equipment repair to include:
Products: planning, sourcing and manufacturing of CPE Accessory Equipment
Supply: Global Test, Refurbishment & Remarketing of Network Infrastructure & CPE assets
Network Services for Infrastructure Repair & Logistics (Wireless & Legacy)
Network Deployment Solutions (NDS) and Outside Plant Engineering
Automotive Reman & Logistics for advanced automotive electronics
CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 14,000 employees in over 90 facilities worldwide.
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