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Customer Support Representative I

Kelly Services Chattanooga Full-Time
$16.00 - $18.00 / hour
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Kelly Services is  looking to hire several Customer Support Representative for one of our top clients in Chattanooga, TN.   3 month temp-to-hire contract  Pay- 16-18/hr (Based on experience) Job Summary:  The position is accountable to provide member education and outreach which includes, but is not limited to, general health education on key objectives (childhood, adolescent and adult development skills and needs) as well as chronic disease prevention and education on specific HEDIS measures with an emphasis on scheduling appointments for needed services. Job Responsibilities: 

  •  Conduct outbound educational telephone calls regarding available benefits, services and programs as well as complete health needs assessments and refer members to Population Health Programs as needed
  • Encourage and motivate members to become compliant by scheduling appointments and coordinating the needed appointments with provider offices
  • Be familiar with provider locations and specialties to ensure access to services Coordinate transportation to and from appointments when necessary
  • Treat customers in a courteous, friendly tone and professional manner
  • Listen intently to customers needs and concerns and be knowledgeable of member materials (written, website, and Facebook) and order materials when necessary
  • Be knowledgeable of HEDIS measures, claims billing guidelines and health plan standards
  • Utilize member engagement techniques and offer incentives as applicable
  • Utilize systems such as Facets, CareCommunications Management Systems (CCMS) and Care Advance (CA) Manage CCMS call que daily to ensure timely completion of tasks due to the specificity of timeframes for certain call types (for example: prenatal, postpartum, immunizations, appointment reminders and follow-ups)
  • Educate members on available community resources as necessary Be aware of physical and behavioral trauma triggers and act to engage appropriate staff Assist with inbound customer service lines and/or work overtime as needed

Job Requirements:

  • High School Diploma or equivalent required
  • Customer Service experience preferred.
  • Medicaid experience preferred.
  • Skills/Certifications Microsoft Office products knowledge desired
  • Effective oral communication and interpersonal skills
  • Good written communication skills Good organizational and time management skills
  • Sound decision-making and problem solving skills (Typing test will be given)

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
 
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to applyURL blocked - click to apply and URL blocked - click to apply.
 
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply Please apply online for consideration!      



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

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$17
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Customer Support Representative I
$16.00 - $18.00 / hour
Estimated Salary: $64K
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Job ID: US41L3NW_BH1593426

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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