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  • Napa, CA
  • Mona Lopez

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Customer Service Assistant

Kelly Services • Napa, CA

Posted 14 days ago

Job Snapshot

Travel - None
Other Great Industries
Admin - Clerical, Customer Service, Other

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Job Description

SUMMARY Under minimal supervision, responsible for coordination, accuracy, timeliness, approvals and entry of customer orders into G3 manufacturing systems, to ensure customer satisfaction. Responsible for providing support to the Customer Service Department. ESSENTIAL FUNCTIONS - Performs consistent and accurate collection of data required for customer orders. - Reviews invoices for discrepancies and errors . - Communicates customer requirements to Scheduler, Purchasing and Production. - Maintains sample inventory, pulls samples and mails to customers as requested. - Performs clerical duties including but not limited to: order entry, tracking shipments, maintaining customer files, and filing. - Supports all customer or plant tours and visits to include scheduling meeting rooms, providing hospitality(food and beverage), car service, and follow up with customer to ensure satisfactory experience. - Greets clients and visitors at front desk and routes/directs them appropriately. - Answers incoming calls and routes/directs them to the appropriate contacts. - Participates in maintaining the aesthetics of the front office and customer areas. - Assists with gathering necessary job information to support the creation of production

Job Requirements

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, Page 2 of 3 skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MINIMUM QUALIFICATIONS - High School Diploma or State-issued equivalency certificate. - Bachelor-s degree; or Associate-s degree plus 1 year of customer service or administrative assistant experience; or 3 years of clerical or administrative assistant experience reflecting increasing levels of responsibility. - Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos. - Skilled in writing simple correspondence. - Skilled in adding, subtracting, multiplying and dividing using whole numbers.
Job ID: US1456ML_27619387
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