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Customer Service Representative at MSI

Customer Service Representative

MSI Atlanta, GA Full-Time
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To perform this job successfully, the individual must be able to do the following:

  • Effective and efficient handling of customer transactions.
  • Accurately record and maintain customer contact information and details.
  • Build and maintain company customer relationships.
  • Answer inbound service calls and make outboundservice calls.
  • Consistent following up on promises and commitments in a timely manner with customers.
  • Track stock levels to ensure customer orders are handled effectively.
  • Assist customers in determining order requirements or services.
  • Appropriately identify and escalate customer issues.
  • Quote prices and credit terms, and prepare sales orders for customers.
  • Complete sales transactions and processing of payments.
  • Schedule trucking and delivery of material to customer, based on delivery schedule.
  • Create shipping order and packing list.
  • Troubleshoot customer issues during delivery process.
  • Partners with Sales Representative to keep account transactions and literature up to date.
  • Practice Customer focus, collaboration, and communication with team
  • Retains up to date knowledge of company products
  • Performs additional duties as required and or requested.

Additionally the candidate must meet the following education and experience requirements:

  • Excellent oral and written English language communication skills
  • Provide high level of customer service
  • Good organizational skills
  • Proven ability to handle multiple tasks at once.
  • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
  • Intermediate skills in MS Outlook, Word and Excel
  • Must be bilingual (English/Spanish)

EDUCATION and/or EXPERIENCE:

  • High School Education Required
  • Minimum 2 years’ customer service experience
  • Some college work completed preferred
 

Recommended Skills

Spanish Language
Multilingualism
Scheduling
English Language
Customer Service
Sales
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Job ID: 100815

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