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Desktop Support Technician

eXcell Niskayuna
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Take your career to the next level with URL blocked - click to apply. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

* * * Contract to Hire Opportunity * * *

Desktop Support Technician needed with strong customer service and troubleshooting skills. Work hours will be M-F, 8-5, with no on-call or OT.

Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:
  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot, software and computer peripherals
  • Set up, configure and add all hardware
  • Assist Corporate Deskside Support Technicians with large IMACs
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Provide technical support to end users via telephone
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in resolution of end users' technical issues
  • Assist coworkers in the execution of established processes and escalations
Qualifications:
  • 2-5 years of hands-on technical knowledge of laptop and desktop design and software installation required
  • Familiarity with standard tech support concepts, practices, and procedures
  • Experience and judgment to plan and accomplish goals
  • 1 to 2 years' experience in a break-fix environment
  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude required
  • High School Diploma or GED required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **URL blocked - click to apply™ Supports Equal Employment Opportunity** URL blocked - click to apply™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit URL blocked - click to apply.
 

Recommended skills

Troubleshooting (Problem Solving)
Testing
Technical Support
Peripheral
Creativity
Communication

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$58K
Below Avg. Average Above Avg.

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Desktop Support Technician
Estimated Salary: $88K
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Job ID: 19-02353

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