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Company Contact Info
100 High Street
Boston, MA 02110
- Phone: 445-8162
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Professional Services Manager
FIS • Boston, MA
Posted 1 month ago
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Ambit Optimist is a comprehensive credit risk management solution, delivering benefits for both credit and risk officers, as well as for front line relationship managers. Ambit Optimist provides commercial bankers with vital financial analysis, business modeling capabilities, and communication tools to build, manage, and sustain a profitable commercial loan portfolio.
As the leader of a Professional Services team, this position plays a key role in the success of customer implementations of the Optimist product. Optimist is a risk and compliance tool that commercial banks use to spread financials and generate risk grades when evaluating whether to lend to borrowers. The Professional Services Manager is responsible for the Optimist business unit including; establishing and driving goals for the business unit, building and growing the team, achieving business unit targets, assisting with presales/leading contract activities and driving successful customer implementation across the Optimist portfolio.
What you will be doing
Works with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items.
Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements. Ensures team meets utilization targets.
Manages a staff of multi-functional and technical professionals. Drives cross training across other groups resulting in fungible teams.
Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions.
Staffing: manages hiring process; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams.
Employee relations: fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools.
Works with team to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance.
Performs accurate revenue, resource and project forecasting across the business unit.
Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals.
Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support.
Leads contract creation including scope definition, budget estimating and negotiation with client. Provides input and direction on project vision and strategic direction.
Remains abreast of industry trends and technology standards.
Other related duties assigned as needed.
Open communication and transparency: We are an organization in which we value the ability to communicate and share information in a transparent way in order to be able to fuel meaningful conversations and be efficient at addressing the real issue and finding the best path forward.
Ability to lead and take actions: Given a situation or task, we expect you are fully engaged and take the opportunity to demonstrate our ability to own a topic, bring the right people together, take actions and, in summary, take the lead in bringing this topic to wherever it should be.
Anticipation and Proactivity: Our job is not to be firemen fighting one incident before the next. Our job is to create the conditions for our own success and that requires an ability to anticipate and be proactive, creating the context where the best can happen (ex: effectively managing risks and client expectations) rather than waiting or expecting the worst.
Creativity and Pragmatism: In combination with the previous, creativity is the competency that summarizes for us the need to keep an open mind and think about multiple solutions when facing challenges. Demonstrating pragmatism in this context is having the ability to balance these solutions with an ability to integrate the "how will they be implemented" into their evaluation
Sense of initiative and ability to deliver: We accept mistakes, they are part of the learning curve and a demonstration that you tried something. On the other hand, we cannot accept inaction and the lack of initiative. Finally, as not every initiative can fail and because our business is ultimately to deliver solutions to the client, ability to turn actions and initiatives into actual results is key.
What you bring:
End-to-end software implementation experience (preferably at a software vendor).
Understands the full IT project life cycle from requirements gathering through implementation and go live.
Industry experience in accounting, finance or banking preferred.
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
Strong organizational, team building, coaching and mentoring skills
General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
Ability to identify, address and resolve employee related issues
Strong analytical, statistical and problem-solving skills
Ability to utilize judgment in decision making process and decisions related to job tasks
Ability to meet tight deadlines
Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
Ability to communicate effectively with all levels of management in an organized, professional manner
Skill in productivity, planning and workload management
Ability to design, document and implement process improvements.
Ability to persuade and influence.
Ability to travel up to 50%.
What we offer you
Competitive salary and excellent bonus potential
Attractive benefits including private medical cover, dental cover, and travel insurance
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities - FIS is your final career step!
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.