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Director of Housekeeping - The Condado Plaza by Hilton

Hilton Hotels & Resorts San Juan Full-Time
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A Housekeeping Director oversee and ensure overall cleanliness of the hotel in accordance with Department of Health, Hotel, and Corporate standards. To ensure all safety procedures are adhered to, and follow all appropriate policies and procedures are adhered to, and follow all appropriate policies and procedures while constantly striving to improve all standards of operation. Ensure prompt and courteous service to guests, and to ensure that all guest experiences are distinctively supreme.


What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Select, train, supervise, schedule, develop, discipline, conduct performance appraisals, and counsel team members according to Hilton Worldwide policies and procedures.
  • Coordinate with GM and Chief Engineer in the repair and maintenance program as it relates to guest rooms and public areas.

  • Maintain inventory of guest rooms and housekeeping supplies including all month end inventories. Maintain lost and found log.

  • Purchase all basic cleaning supplies, linen, and equipment.

  • Monitor payroll hours and reports and complete reports (i.e., forecasts, annual budgets, plans and action, etc.)

  • Ensure property operation meets internal audit standards.

  • Demonstrate positive leadership characteristics that inspire team members to meet and exceed standards, and promote team member empowerment.

  • Attends, as well as schedules and conducts departmental meetings.

  • Perform in the capacity of any position supervised to include cross training.

  • Reports all unsafe conditions immediately.

  • Keep work area neat and organized.

  • Any other tasks assigned by General Manager

  • Must maintain a good working relationship with other departments, team members and guests.



What are we looking for?

Housekeeping Director serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a Housekeeping management role
  • A successful track record of managing a team
  • Strong organizational and analytical skills
  • An attention to details
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service
  • Proficiency with computers and computer programs, including Microsoft Office


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its URL blocked - click to apply. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



EOE/AA/Disabled/Veterans

 

Skills required

Food Safety
Food Services
Poultry
Food Quality
Hazard Analysis And Critical Control Points
Banquets
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Job ID: HOT06C42_13920_en

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For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

We know that great guest experiences begin with Team Members who feel appreciated, valued and respected. That's what you can expect at Hilton, where we have created a culture of excellence, continuous improvement, and innovation.

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