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Customer Service Representative at Larcons Staffing

Customer Service Representative

Larcons Staffing Winter Garden, FL Full-Time
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Our client is a large player in Horticulture sector and it's looking to hire an outstanding Customer Service representative that's looking to take their career the next level.

Key Duties and Responsibilities
  • Maintains accurate records of account dealings: orders, credits, adjustments and all related maintenance through our customer information system.
  • Assist sales reps and customers with quality and credit issues.
  • Verifies availabilities as necessary and communicates accurate information to sales staff.
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key customer stakeholders
  • Ensure the timely and successful deliver of our products according to customer needs and objectives
  • Timely and effective communication of issues or changes in order status when necessary
  • Tracks and communicates IT issues through the proper channels.
  • Visit customer and vendors in the Florida area.
  • Attend nursery industry trade shows inside and outside of the state of Florida
Requirements:
  • More than 3 years of customer service experience.
  • College Degree in related field preferred, but not required
  • Horticulture Educational background, a plus.
  • Valid driver's license.
Key Skills:
  • Team player willing to accept new challenges
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent negotiation skills
  • Detail oriented
  • Multi-tasking and priority setting
  • Strong follow up skills
  • Excellent in verbal and written communication
  • Must be proficient in MS Office suite
  • Assertiveness/confidence
  • Bilingual in English and Spanish preferred
 

Recommended skills

Multitasking
Spanish Language
Service Orientation
Multilingualism
Communication
Attention To Detail
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Job ID: 19-00007

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